Hello,

I am using Zoom on a Samsung Galaxy Tab S8 Ultra (Android). After the latest Zoom update, the camera behavior has changed significantly.

Previously, I was able to use the tablet’s ultra wide-angle front camera, allowing a fully zoomed-out view. This is essential for my use case, as I teach fitness and movement-based classes and need a full-body frame.

After the update:

• Zoom automatically crops the video (auto-framing / auto-crop)
• There is no “Fit / Fill / Original aspect ratio” option
• Wide-angle view cannot be selected or locked

The device hardware fully supports ultra wide-angle video, so this appears to be an Android Zoom app behavior, not a device issue.

Is there:

1. A way to disable auto-framing on Android tablets?
2. A way to manually select or lock the ultra wide-angle camera?
3. Any plan to restore wide-angle control for tablet users?

This update makes Zoom very difficult to use for fitness and movement instructors.

Thank you.

Im in need to have my account enable for full HD (1080p) as the plan is to use zoom with vMix for our broadcasts. 

Please Zoom staff help with this issue.

Happy new years!

I must say Im quite shocked that Im not able to make a simple support request to enable full HD, even with a paid account. (Pro).

Regards B 

The video processing tools feel biased against those with darker skin tones. Zoom is an integral part of work and how we do business. Careers depend how one shows up on Zoom in meeting and interviews. Sadly, Zoom does not seem to be able to handle lighting adjustments for people with darker skin tones.  The person is either too dark or over exposed.  As a result, darker skinned folks tend to have their cameras off more often which creates disengagement.  This has a tremendous impact on work and society.  It means that people with darker skin tones have to work harder at work to look good on Zoom.  It means that diversity takes a back seat in the workplace.  With all of the available video processing tools, this should not be an issue at all.  This feels like a testing bias that could easily be remedied once you are aware of the challenge.

Tonight I was unable to hold a meeting due to an echo from 4 out of the 5 particpants.  We tried turning off each microphone, changing hosts, restarting our computers, and leaving the meeting and signing in again.  We finally gave up. What is going on with Zoom?