Hi everyone,

I'm looking for help understanding an issue I experienced during a Zoom meeting yesterday.

I was the host and had cloud recording enabled. However, during the meeting, the recording stopped on its own and restarted about a second later. This happened twice. As a result, the final recording is split into three separate files of different lengths.

I'm absolutely certain I didn’t manually stop or pause the recording, and I didn’t change any settings during the session. Has anyone else experienced this? Could it be related to internet connectivity, system performance, or something on Zoom’s side?

Any insight into what might have caused this or how to prevent it in the future would be greatly appreciated.

Zoom Version: 6.4.7 (64367)
Device: Windows laptop

Thanks in advance!

I have 3 meetings which are recurring and they show up in Meetings under Recurring in my paid account, but nowhere can I find the links to the meetings.

You used to be to able to copy an invitation.

I need to be able to do this because I don't always have access to email accounts with my clients and often share access via a message thread.

Where are the meeting links?

Thx.

When saving a local recording to a specific folder other than the default, the individual recording files are being saved outside of the enclosing folder that is created to house the files. They are now created loose and not within the folder, even though the folder is also being created. This has changed within the past two updates or so and hasn't been fixed in the most recent update. I wanted to draw attention to it so that the files can be organized better (as they previously were) into the folder so they are not having to be added manually later. 

The help/instructions to use dual monitors do not match what I see on my end.  There is no "General" under my profile it is located on the left side and the "Use Dual Monitors" is not listed as a function.  How can I change the settings to be able to use dual monitors?

I recently downgraded my Zoom plan from Zoom Pro to Zoom Basic Plus and had a frustrating experience when my meeting abruptly ended after 40 minutes. I couldn't find any clear instructions on Zoom’s website, there was no way to contact support, and I couldn't locate any helpful posts on the topic. Today, while hosting a meeting, I figured out how to extend the meeting time on my own and would like to share the method.

1. There is a common misconception that the extension button appears as soon as the meeting starts. This is incorrect. In my case, the button only became active about 20 minutes into the meeting.
2. The extension button appears at the top right corner of the Zoom meeting window. It is located just to the left of the buttons used to maximize or close the window.
3. The extension button is not visible unless you move your mouse to that location.

I hope this information is helpful to other Zoom Basic Plus users. For reference, I am using Microsoft Windows on a desktop computer.