cancel
Showing results for 
Search instead for 
Did you mean: 

Poor virtual background filtered

HafizLSPMR
New Member
New Member

I'm experiencing an issue when setting up a virtual background on my laptop. My appearance becomes very poor, as if half of me is transparent and filled with the virtual background. This wasn't the case on my previous laptop. On my previous laptop's Zoom, my appearance and the background were very neat, with no parts of me being cut off by the virtual background filter.

I've checked and found that there's an option to select the color to be filtered for the virtual background, but the results are still poor, forcing me to use a green screen to achieve a good filter cut.

For your information, I use the latest zoom version, there is not update waiting, and my previous laptop had an Intel Core i5 8th gen, while my current laptop has an Intel Core 3 100u (not the core i3). In terms of specifications, the newer laptop is not a low-end one, so why is the result so different? Also, there's a message stating that my device (laptop) is not compatible with the virtual background. Please assist me, thank you.

1 REPLY 1

storyhub
Community Champion | Customer
Community Champion | Customer

Unfortunately the Intel Core 3 processor is a low end processor that only has 2 P-cores (4 E-cores to save on power). Virtual background is looking for 4 P-cores, which the i3 did have. But the i3 was not sufficient for good virtual background. i5 is considered a minimum and i7 is what as an engineer I always recommend as a minimum for video streaming.