Device type: Windows

Zoom app version : 5.17.0

Error Code: None

whenever I logged into zoom meeting, when an email drops into my inbox, I lose all audio on the call. We then have to log out and back in to re-establish the audio. Please let me know if this is an ongoing issue with zoom. Please provide me few troubleshooting steps as well.

Looking forward to hearing from you.

Hi everyone! I am having a problem and I'm at a loss as to how to solve it. I tutor students online, and Zoom is an important tool I use. I also use Google Drive, and I'm trying to let a young student use Google Drive during the Zoom call. Here's what's happening:

This particular student is very young, and has limited technical skills. He has trouble switching between tabs or going to the next slide in Google Slides, or finding his cursor in Docs. I've tried sharing documents and work with him directly, but he can't remember how to get back to the Zoom call's main screen, and he has to get a parent to help every time. He doesn't have a particularly long attention span, even for his age, so we're changing activities frequently. He was getting a parent to help him switch activities, and unfortunately, that was taking a lot of time from our sessions.

Next, I tried offering him remote control access, so that I could open up the appropriate file, share my screen with him, then give him control in order to complete the activity. This works great initially! He is able to access materials and complete work! It's wonderful! We run into problems when he finishes the work. He continues to edit the files, basically just playing around with adding shapes and colors, which would be fine for a few minutes, but he does not stop when I ask him to, and I've realized I have a very hard time enforcing a time limit on the play time. All he has to do to avoid the next task is not let go of the mouse. He just has access to my computer indefinitely. Nobody wants a small child to have unlimited access to their computer indefinitely! I cannot reach the "end remote control" button. Sometimes it takes me several minutes to convince him to let go of the mouse, which is really enforcing poor behavior in sessions, and sometimes he gives up because he thinks it's broken when I try to move it for long enough and it twitches around on the screen. None of this is ideal.

I found a shortcut online to end remote control access from my keyboard, and I thought I'd found the answer! I thought I'd give him remote control access, and when he was done, after I'd given him a few minutes to play, I'd end it with the shortcut, and not have to wrest the mouse from a small child. I don't know why, but the shortcut did not do anything. He still had remote control access to my computer, and I'm still looking at the options of not giving him access to interactive activities (bad educational practice), having him go get his mom 5-7 times in a 30 minute session (wasteful of our time, and I'm sure annoying to her by, say, time 3), or having him take over my computer and not give back control (also a waste of time, plus stressful for me!)

Does anybody have any tips? Does anyone know how to end remote control access if the other person is not willingly giving it up? Does anyone know a way to create activities where he can move pictures (because that's where we're having the biggest issue, when we're sorting pictures into groups to demonstrate some principle) within Zoom, without having to change windows? I know he can draw on the whiteboard, but I don't think I can move images onto it, and so I guess if there's an application where he can do that within Zoom, that would also be a great solution

Sorry, I know this is a weird question. I haven't had any problems with other students, because all of my other kids have enough technical know-how to know how to switch tabs, at least. I'm confident he'll get there, but he'd get there faster if we could spend our time learning rather than problem-solving how to access materials.

Hello,

I use Zoom frequently (4-5 times per week). On my reoccurring calls, my teammates have informed me that my audio cuts out 1-2 seconds at a time several times per meeting. It has been very frustrating. I uninstalled and reinstalled zoom, but to no avail. I am using a Dell XPS, Bose NC700 wireless headphones, thunderbolt dock with two monitors, Nexigo external Video Cam. My wifi appears stable at 300mbps. Any help would be greatly appreciated. It has been difficult to pinpoint exactly when this audio issue occurs but for reference, we do a lot of screensharing on our calls. 

Hi all, I want to be able to share PowerPoint but still have me as a little screen in the call or even just share another screen but all I get when I share screen and click on what ever I want to share, it just comes up as a little box in the main window 

Hi,

I really need help on an ongoing issue, due to which I had to leave a work meeting

My zoom desktop app says that my zoom is unable to detect the camera and that it should be powered on in my computer. I have tried all the solution on the zoom website and seen to it that each one is resolved. Access to my camera both on zoom and desktop is given. But yet the problem persists. It if continues I will not be able to attend important zoom meetings which will lead to severe consequences. Can someone please help me out?