I had a Zoom meeting yesterday evening, and set up a Zoom-link. The first participants (about 10) had no problem with the link and could easily join the meeting, but the rest did not. When they tried to join the zoom-meeting they received an error '502 Bad Gateway'. This was very frustrating, because therefor a lot of participants couldn't join the meeting. We also were not able to solve the problem, because we didn't know what the problem was. 

Can anyone (from the Zoom-team of another expert) tell me what could cause this problem and what we should do next time to prevent this?

About (2) months ago, the Zoom app settings changed. The placement of the functions and what s in 'mre' options changed.  They have since reverted back. 

However, I could not see anyone participating in the meeting with their camera off during that change. This means I can no longer see their 'box' in my gallery view. They are showing in the participation list but no longer in the gallery view. The irony is that the other participants can see them on their end. They can see Jane Doe, the black box, her name, and/or profile picture. 

Is there a setting that I can use to correct this matter?

Advance Thanks 

Hi everyone,

I recently had an unknown person join my personal meeting link even though I didn't create or set up a call during that time. I'm concerned that someone else might be using my Zoom account.

Has anyone else experienced something similar, or could there be another explanation for this?

Thanks!

I just wrapped up a meeting that I had recorded to my computer. After the meeting I got a pop up bubble that the meeting was being downloaded/converted. It got about 50% of the way through and then all of a sudden the open windows cleared and nothing was happening. Nothing is saved under computer or cloud recordings, and I can't find that pop up that was tracking the conversion/downloading. Does this mean the recording isn't saved anywhere? I am thinking my laptop is too old so although the download/conversion started it couldn't finish. Any insight?

How can I optimally record in-person conference presentations with Zoom? We need to record the sessions to be shared post-conference.`

1. How do I use screen share to view the room + record? Do I need an external camera? What is the optimal mic setup for individual speakers + a panel of speakers, and how do I connect the audio for the best quality audio + video?

2. What else is required/how does the configuration change if I also live stream the sessions?

Thank you.

CE

I have been trying, without success, to install the Desktop client on my Windows 10 PC.

This had been working well until last night, when the client informed me I needed to update to the latest version.

I tried this, but the installation failed.

Since then I have completely uninstalled the app, downloaded the new version from Zoom site and tried to install again.

The installation fails during the initialisation stage. It never starts the installation itself. The progress bar gets to about 50% and then the initialisation window just disappears. I have tried various things, clearing cache and cookies, turning off account protection, running as administrator but all to no avail.

Has anyone any new ideas that might help me, please?

This happens way too often. I'll sit down to begin hosting a recurring meeting and it is GONE. Disappeared from my schedule. It happens every few months, randomly - never the same meeting.  This time, the meeting doesn't even appear in "previous" meetings.  Now, I have to inconvenience my clients once again and set them up with a new meeting id and password.  WHY DOES THIS HAPPEN AND WHY DOESN'T ZOOM FIX IT??? Clearly, I am not the only one that this happens to. Please fix it.