Good day!

My Zoom avatars are now gone. They have been replaced by filters. I followed directions to restore them by going to Settings/Zoom Meetings and no options to restore were found there. Is there any way to get the avatars back?

Thank you in advance.

My org uses chat frequently and it would be nice as both a viewer and presenter to be able to have the speaker top right and chat bottom right in both full screen and non full screen mode. It obstructs the screen in full screen, and then takes up more real estate than I want when I am not. 

I have a very good hardwired connection, getting 604.9 mbps down and 641.4 mbps up and 7ms latency when running a speed test on Google. Teams and Slack meetings work fine. With Zoom when I try to share my screen I instantly get the unstable internet connection warning message, and participants report that I am breaking up. I hear and see them just fine, so it seems to largely be an upstream problem and not a downstream problem.

When I run Zoom's network diagnostic tool, in the MTR details, I see that for host IP 68.105.30.114 I am getting extreme packet loss, so I have to assume that is the culprit. If I Google that IP address, it belongs to my ISP. What can I do about this? Is it something I need to bring up with my ISP? Again, I only experience this with Zoom. If I run the packet loss test at https://packetlosstest.com/ set on the Zoom pre-config, I get 0 packet loss.

Any ideas? I am at a loss. Thank you!

I am the admin of three zoom accounts. Each of us has our own account but I am the admin and payer of the annual subscription. If I have a new employee that I have established a zoom account for, how do I give her access to this so she can set up meetings with her clients? Thank you. I googled this but could not find the admin area they said to click on. Thank you.

Just recently, when I log on my audio works just fine, then, I go to a breakout room, audio is fine, but when I leave the breakout room, my audio doesn't work - they can't hear me. BUT, if I go back to the breakout room and immediately come out of it again, my audio works.

So, I lose audio if I transition from breakout rooms.

Hello, 

I mistakenly recorded a meeting in my computer, instead of the cloud. I need to create a transcript of this meeting.

Is there a way of uploading the computer recording to the cloud to create the transcript? Or any other way of creating a transcript from this locally saved meeting recording?

Kind regards, 

Sol 

I have two users that are delegates for different people. They are able to schedule meetings/Zoom meetings in Outlook for their delegators. I have confirmed the meeting is showing up on the delegators' web portals as being the host. When the time comes for the meeting, the Zoom presence status for the delegate will switch from available to in a meeting, even though nothing is on her calendar. The only calendar that is showing any appointment is the delegator. As of right now, Zoom support has been unable to duplicate the issue and can't assist with resolving the issue. Has anyone experienced anything like this?