Users in the organization is scheduling Zoom meetings but the Zoom application is showing 1 hour forward for the scheduled meeting. These meetings are scheduled during the end of daylight savings, user wants it to show the actual scheduled timing to avoid confusion.

About 10 minutes into every Zoom meeting lately my screen freezes, goes gray, and says that Zoom is not responding.  Clients can hear me, but after 5 minutes of that Zoom drops me off the call and automatically puts me back in the call.  Nothing happens to the client except that they are talking and I miss part of the conversation.  This normally wouldn't be a problem except that I am a coach and it's critical to my business that I listen carefully to the entire conversation, not just pieces of it.  How can I stop this from happening?

The iPad version of Zoom does not have a volume setting within Zoom, what do you do?
With the ability to connect an external camera, the volume seems to be dependent on Ringer.
Even if the volume of the iPad is set to maximum before starting Zoom, Low Power Mode and focus mode are deactivated, and in addition, the volume is set to maximum after starting Zoom, there are times when the other party's voice cannot be heard.
Has anyone else experienced the same phenomenon?

We have a very complex flow design that attempts to limit hold times by automatically triggering a rollover to our answering service if our internal agents are not available. We are attempting to figure out the best way to notify callers that they will receive a post-call survey without having our agents be the one to notify them. The main issue we're trying to address is that based on how post-call surveys are initiated, there are many endpoints within our flows where an caller may not reach the queue with the post-call survey. These are the options that I've currently identified with our associated concerns. Would be interested to hear if anyone has a similarly complex set-up and how you've built in post-call surveys. 

• "send media" - survey notification is provided as part of the flow.
  • ISSUE: Entering the flow does not mean that an individual will connect with an agent (rollover calls) and if we tell a caller they will get a survey and they don't this could cause confusion.
• "Queue interruption" - messages can be communicated to the caller using the interruption function so when attempting to connect to an agent in the queue, they would hear the message.
  • ISSUES: An agent may answer the call prior to the message finishing. Callers could still rollover and would not reach the survey possibly leading to confusion.

Is there a way to record to the cloud mutiple simultaneous participant screen shares along with their webcam?

Ideally, I would like to record the "All Screens Mode" with multiple participants but this is not currently possible. Does anyone from Zoom know if there are there plans to add this as a feature in the future?

Thank you,

Kathy