Device appearing multiple times.

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Hi all,

We are hosting Zoom on both Windows 10 and Mac mini machines. Recently, Crestron room controllers (Android) in some of the rooms appeared multiple times in the Zoom Rooms in Device Management, some online, and some offline. As a result (that's what we believe) after the host Windows or Mac device restarts these controllers do not automatically get paired with the Zoom rooms.

Is it a known issue, what is the solution? If anyone could please shed a light on this 🙂

Thank you.

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!