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Unable to activate mute or video button

emediapro33
Newcomer
Newcomer

‎2024-06-26 07:53 AM - edited ‎2024-06-26 07:54 AM

Has anyone every encountered a situation in which they were signed into a scheduled meeting, and they were unable to activate the mute or video button, but they could communicate via chat? This happened to me today and I lost an opportunity to connect. When I checked my account, I could see that I didn't have some sort of OA2 token, so I updated that. This has only happened one time before. It's a weird, but scary, glitch.

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storyhub
Community Champion | Customer
Community Champion | Customer

‎2024-06-26 10:57 PM

The host has the capability to lock participants audio and video from being turned on. However, when you attempt to unmute or start video there will be a message window informing the participant of the lock out.

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