Cannot get Zoom to cloud record in HD
Hi, Having followed countless "guides" to get Zoom to cloud record in HD I still end up in 360 vertical resolution. I have a paid account, my client is set to HD and my user settings are set to record in HD (Meeting-HD Video Quality in settings). I have a good strong internet connection and have tested on mac and PCs with different, but always strong, internet connections. I have the latest client. There are guides that add the most weird "requirements" and so also, I always use the client in full screen and in speaker view. I have the lowest number of people visible in the gallery. I have recording set to start as default and I always have original sound switched to on. Once a week we use Zoom to broadcast a Church Service. People who are housebound join in. Only a handful. Then I take the recording and share it on Youtube. But the quality of the recording is so low resolution! I am seriously thinking about switching to Youtube Live. The only problem is that some of the viewers are in their eighties and needed a huge amount of coaching to get to use Zoom. I really don't want to subject them to more change. Thanks J
What else? Well I join the meeting 10 minutes or more before anyone else and so I can't for the life of me see how their settings willl affect my recordings. I've even tried test recordings with no one else present. Nothing changes from 360p.
Surely it can't be that difficult, can it?
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