I am writing regarding an urgent issue with a lost conference recording. We hosted an important conference via Zoom which was set to be recorded to the cloud. However, we discovered that the recording has disappeared, and we believe this may have happened due to insufficient cloud storage space.

Is it possible to recover this lost recording from Zoom servers? We are prepared to immediately take any necessary steps to retrieve this vital content.

Thank you for your help.

Sincerely,
TroyanSchool

For the last three days, registrants for my daily meeting have been getting this error message. 

I have a large room so my capacity is 500 and this is happening with less than 200 people in the room.

I have contacted support multiple times with no solution yet.

For context, I have done this meeting for almost five years so it is not a new set up.

I typically run 300-500 every morning and today we were at 130 with multiple people sending screenshots of this error message.

We run the meeting off the zoom app on a desktop.

We have updated the app to the latest version but other than that, I can't imagine what else can be done from my end.

Has anyone experienced this before? What did you do to resolve it?

Now it has happened twice while recording to the cloud that it suddenly stops recording and it has not been saved and no email from zoom about the recording. First time it stopped after 1 hour, second time today after 1,5 hour.

It seems unreliable to use the cloud for recording.

Anyone knows why this happens or any solution?

Hi,

   Having followed countless "guides" to get Zoom to cloud record in HD I still end up in 360 vertical resolution.  I have a paid account, my client is set to HD and my user settings are set to record in HD (Meeting-HD Video Quality in settings).  I have a good strong internet connection and have tested on mac and PCs with different, but always strong, internet connections.  I have the latest client.

There are guides that add the most weird "requirements" and so also, I always use the client in full screen and in speaker view.  I have the lowest number of people visible in the gallery. I have recording set to start as default and I always have original sound switched to on.

What else?  Well I join the meeting 10 minutes or more before anyone else and so I can't for the life of me see how their settings willl affect my recordings.  I've even tried test recordings with no one else present.  Nothing changes from 360p.  

Once a week we use Zoom to broadcast a Church Service.  People who are housebound join in.  Only a handful.  Then I take the recording and share it on Youtube.  But the quality of the recording is so low resolution!  I am seriously thinking about switching to Youtube Live.  The only problem is that some of the viewers are in their eighties and needed a huge amount of coaching to get to use Zoom.  I really don't want to subject them to more change.

Surely it can't be that difficult, can it?

Thanks

J

When I key in my meeting code and password, it opens up a window where everything looks normal but upon further scrutiny, it is trying to connect me to a meeting held on May 31. 2022.  What do I do to fix this?  I removed the Zoom App from my desktop and reinstalled it and it does the same thing.  How do I fix this?

A client is  having a recurring issue with an Outlook invite sent once per month.
It is an Outlook calendar invite with a Zoom meeting and it is sent to about 100 people.
This month and a few months ago one of the people invited to the meeting 'cancelled' it and it cancelled the invite for everyone. I'm not sure how this is possible since client is the organizer, any help with this would be great!

Hi There!

I'm a Manjaro Linux user and recently Zoom App is not saving the PREFERENCES any more!

Every time I launch Zoom, I have to go through all my personal preferences all over again!

I have searched for any "config" file on my PC at /home and at /opt directories and there is nothing related there!

Previous version just worked perfectly! But not anymore!

Any help?

Ricardo_Freitas

(Brazilian user)