i cannot hear audio or watch video that is screen shared to me via zoom meeting
Hi , I am hoping someone can advise me I have a new asus vivobook - windows 11. I have the latest version of Zoom. When I attend a weekly zoom meeting, sometimes the host screenshares videos / music from youtube. Everyone else on the meeting can access this apart from me. The sound is garbled, the video is stuttered and grey boxes appear on the screen. I have checked with our internet provider and we have superfast internet with no issues. I rang ASUS and they say it is a zoom problem. I did a test zoom call with my son who also has an asus vivobook. - he can see what I screen share to him (and I can watch it on my screen), however I cannot see or hear what he shares with me. A guy at work suggested that the problem is to do with WINDOWS 11 and zoom. I have tried following some of the advice on here but I do not seem to have the tickboxes that people suggest EG I do not have anything on SOUND where i can uninstall REALTEK. I am really frustrated and fed up - Can anyone help / suggest / point me in the right dirextion please. Many thanks Diane
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