Low recording quality

[axele]

I have two Zoom Pro (Paid) accounts, which always allowed me to record HD quality into the cloud (1280).  Now, suddenly, with the same settings, both of the account will only record at 640x360 and with what looks to be low data bandwidth. In short: The video quality is terrible.

Has anybody experienced that same and are there any solutions to this?

I have 'third party video editor' and 'hd quality' enabled in both accounts.