There's no option to delete cloud recordings under recording management
Under zoom.us/recording/management There's no option to delete cloud recordings made 2 years ago under my account. It is fully greyed out. My account has fluctuated between the pro and basic plans since, so these recordings should have already been automatically deleted. I checked user roles and I am the workspace and account owner with full privileges. Please may someone from the team reach out to me and get this fixed as soon as possible?
I just subscribed to Zoom and paid $15.99 to record a podcast. Zoom is forcing me to upgrade for $10 to upgrade my cloud recording storage to 30GB while preventing me from deleting previous recordings. I notice that others have had this issue. Meanwhile I cannot contact a real person to offer support.
I'm also Facebook friends with Zoom's founder and CEO but I don't want to waste his time with this. But I will refer how this post is handled and how support is handled to the executive team if necessary.
Show less