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There's no option to delete cloud recordings under recording management

joshuav
Newcomer
Newcomer

‎2024-07-16 09:56 AM - last edited on ‎2024-08-28 07:50 AM by Community Moderator | Employee

Under zoom.us/recording/management

 

There's no option to delete cloud recordings made 2 years ago under my account. It is fully greyed out. My account has fluctuated between the pro and basic plans since, so these recordings should have already been automatically deleted.

 

I checked user roles and I am the workspace and account owner with full privileges.

I just subscribed to Zoom and paid $15.99 to record a podcast. Zoom is forcing me to upgrade for $10 to upgrade my cloud recording storage to 30GB while preventing me from deleting previous recordings. I notice that others have had this issue. Meanwhile I cannot contact a real person to offer support.

 

Please may someone from the team reach out to me and get this fixed as soon as possible?

I'm also Facebook friends with Zoom's founder and CEO but I don't want to waste his time with this. But I will refer how this post is handled and how support is handled to the executive team if necessary.

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