I am having an issue on MacOS, where long recorded session videos are constantly freezing during regular or fullscreen playback.  This occurs every 2 to 5 minutes on a very new computer, with the latest software, and plenty of bandwidth.  This never occurs during live meetings.  Is there anything I can do to improve the experience?  I am *not* the admin for these recordings. 

This videos are being viewed through the organization branded Web link on a Chrome Web browser.

היי, אשמח בבקשה לעזרתכם.

במהלך פגישת זום עם משתתף אחד בלבד, הפגישה מסיימת אוטומטית לאחר פחות משעה. למרות שהחשבון מוגדר ל30 שעות.

בדקתי את ההגדרות, מוגדר תקין.

ניסיתי דרך סוכן וירטואלי, הרובוט לא מצליח להבין את השאלה, שולח מאמרי תמיכה לא רלבנטיים לבעיה.

כל פגישה מתנתקת לבד, לא על ידי המארח ולא על ידי האורח, וצריך כל פעם להתחבר מחדש.

אשמח לעזרה,

תודה מראש

When joining a zoom meeting, both in browser and in the zoom desktop app, my camera is just a white square. It works perfectly in all other video chat applications.

Device type: Desktop, running Ubuntu 24.04.1 LTS, with Logitech C270 webcam

Zoom version: 6.2.3.2056

I use zoom desktop client (version 6.0.2)  on my Manjaro linux (my desktop environment is KDE Plasma 6.0.4 under Wayland) machine for work and lack of hardware acceleration is simply appalling. I have Dell XPS 9520 laptop with Intel Xe Graphics GPU, and without dedicated GPU. I have hardware acceleration set up, because Firefox is using it just fine. Moreover I don't even have option to enable it in "advanced video setting". I tried to set enablegpucomputeutilization=true in ~/.config/zoomus.conf only to have it returned back to false after zoom startup. Please, fix this ASAP, as using zoom without hardware acceleration is horrible experience.

Hello!

Steps to reproduce the issue:
- On a mobile Android device (i. e. tablet) set view to 'Gallery'.
- Someone shares something, and stops sharing.
> The view changed to 'Speaker'

How can I make Zoom to return to previously set view after screen sharing?

Kind regards,
Gerald

My Zoom app recently updated to Zoom Workplace and now includes the "create clips" facility. There is a keyboard shortcut built in (Ctrl+Alt+C) that opens that window even when Zoom is closed. Unfortunately it is a keyboard shortcut that I had set up for use in Word and it's one that I use *all the time* 😞 I have disabled the clips feature in Zoom, but that keyboard shortcut now seems to have been irrevocably allocated to that function, so when I type it in Word, nothing happens, and I can't allocate it to the function I had allocated it to any more. I've set up a new shortcut in Word, but even so this is driving me nuts because my use of that shortcut is so automatic that I'm forever using it and getting confused about why nothing has happened. 

Does anyone know how to wrest control of my shortcut back from Zoom? 

UPDATE: The problem resolved itself at some point during the day yesterday (no restart or anything, not related to anything I did). Most mysterious -- but thank you, Zoom, if it was because of some update you made! 

Hello,

I have recorded by mistake a meeting on the computer instead of in the Cloud and need to transcript it asap.

How can I do ? I have installed the desktop version but do not understand what are the next steps.

Could you please help me as this is urgent ?

Thank you in advance.

Philippe