Hello,

I recorded an important seminar last night using the Zoom DesktoP APP (Version: 6.3.5) on my laptop. The seminar ran through the night, so I set Zoom to record so I could review it in the morning. I ensured the following before leaving Zoom running:

• The default recording folder was correctly set.
• My laptop’s sleep settings were turned off.
• The Zoom app showed the recording status (red dot) at the top of the screen throughout the session.

This morning, I discovered that no recording file was created or saved. I have taken the following steps to locate or recover the recording:

1. Searched my laptop for temporary files, including .zoom and __zoom__, but found nothing.
2. Checked the default Zoom recording folder, which is empty.
3. Opened the Zoom Desktop App and checked under Recordings, but the session is not listed.
4. Logged into the Zoom Web Portal and looked under Recordings, but nothing appears there either.
5. Used a file recovery tool (Recuva) to scan my laptop, but no Zoom files were recovered.

The recording was vital, and I am unsure what went wrong since the recording indicator was active throughout the meeting. Is there any way to recover the file or determine why it wasn’t saved?

I would appreciate your assistance with this matter.

Thank you, Jolene

As in the title Zoom is unstable and does not allow me to share (just times out at other end) my screen on my NBN Fibre 250mb connection. However when I am in failover mode on my 4G sim mobile connection at 30mb it works fine. 

I have tried several different solutions but not really knowing what I am doing. Any help much appreciated.

Hi, 

I have been granted access to schedule Zoom meetings for my colleague (John). However, when I create Zoom meetings for myself and other people (not John) through Google Calendar, the meetings default to having the 'Host' being John instead of my name. 

It's listed as:

'John is inviting you to a scheduled Zoom meeting.'

I have been told that the Time Range feature in the Zoom Dashboard has changed and you can only view up to 3 months no longer. Who thought of this? It is a really frustrating and useless feature. I can't imagine any user thought this was a great idea. Now we can't see what we schedule in the long term. If Zoom doesn't return this feature to its previous uses I personally would like to move to another platform that is not limiting it's calendar view. Any recommendations? Would Microsoft Teams works?

. . .

Win10/64 build 19043

As the Statistics tab shows, opening the Zoom app skyrockets CPU usage to 100% causing crashes, as also noted here.  Also here, and here. Oh, and, here. 

Rather than just refer users to your help desk, it might be more helpful to discuss issues here, so that other people experiencing the same issue can implement any suggested changes?

thanks,

jason

AV: Windows Security centre

Malware: Malwarebytes, HitmanPro (on demand only)

Win10 updates: all applicable + sfc/dism checks

. . .