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Host can't "share computer audio"

emmayoder
Newcomer
Newcomer

Hi everyone, 

 

As a host on a meeting, I cannot share either sound or the advanced setting "share computer audio". It seems like there much be an issue with screen sharing settings? It's completely greyed out and unable to be clicked. 

6 REPLIES 6

CosmicKitty
Zoom Employee
Zoom Employee

Hi emmayoder,

 

If you are a host and the screen sharing setting is grayed out in web portal Settings page, it has been locked at either the group or account level. You need to contact your Zoom admin for assistance to enable it. This is likely the issue.
Hope this helps! 🐾

Naaz
Newcomer
Newcomer

Is Zoom unable to share my computer audio?

It is important to note that if multiple screens are shared, the sound from any particular screen cannot be shared. On the Share Screen pop-up window, check the box Share computer sound. Additionally, you should check Optimize Screen Share for Videos if you plan on sharing a video clip.

Jameswalter
Contributor III
Contributor III

Open your Zoom meeting.
Ensure that you are logged in as the Host.
Click on the green "Share Screen" icon.
You will see a pop-up window where you select your desktop or application.
Click the check box in the lower left that says "Share computer sound"

 

Regards,
James

emmaclimate
Newcomer
Newcomer

I have this same issue

CosmicKitty
Zoom Employee
Zoom Employee

Adding to  @Jameswalter post. Screen Shot 2024-09-23 at 12.12.44 PM.png

training_mental
Newcomer
Newcomer

CosmicKitty, those instructions are very clear, with a good drawing. But I cannot click on the box for "Share sound." That's the issue that we're trying to solve. It's not grayed out. It's not checked. It's empty, just as in your screenshot above. But I cannot click it.

 

When I create my own webinar, I can click it when I try to share.

 

But on a webinar today with others, as a participant who had been allowed to share a screen, I could not click "share sound."

 

Is there a setting for the webinar itself that needs to be changed?