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Zoom keeps crashing - unable to join a meeting

ptrciarp
Newcomer
Newcomer

Hello, I am unable to join a zoom meeting. The app keeps crashing everytime I try to join a meeting. I am able to join a waiting room but everytime the meeting will launch, my zoom app crashes. I have tried uninstalling-re installing-uninstalling- several times but the same problem occurs. I have also tried Zoom cleaner but it didnt work. How do I solve this? Thank you!

4 REPLIES 4

mahoganybomber
Newcomer
Newcomer

Same problem. Windows update breaking something? Patch needed?

vongolder
Newcomer
Newcomer

Zoom Workspace app starts up fine. But when I attempt to start the meeting, the meeting screen appears for about a second, then disappears. Then it tries again with the same result. The same thing happens in settings when I try to test the microphone... the settings window just disappears on its own. I have updated Windows and my graphics card, restarted the app & my computer, checked that antivirus isn't stopping it, ensured microphone permissions and cleared the cache. I've searched for troubleshooting options, but haven't found this particular issue addressed anywhere. I still get the same result trying to start a meeting, it flashes the normal start screen, then disappears. I've got to host a meeting, so am tearing my hair out over here. Any help would be appreciated!

Hello, I have exactly the same problem with Zoom, I would like to know if you have already found a solution, and if so, would you be so kind to tell me about it please?

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello there,

We're sorry for the inconvenience you experienced. 

To assist in identifying the issue, please provide the following details: the device you are using, its make and model, your operating system, and the Zoom version.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?