I recently upgraded to a new iMac. During two Zoom meetings with 20-plus members since then, I was unable to use the arrow keys to advance my shared PowerPoint slides. Instead I had to use the ultra-sensitive touch pad atop the Magic Mouse.

This problem did not occur the night before last when our guest speaker and I practiced his presentation. Neither does it occur when I practice using my laptop and iPhone as other meeting participants.

Curiously, the arrow keys worked for the first couple of slides last night then quit working for the rest of the meeting. 

I did not have this problem with my old iMac running Catalina. 

Anyone have a clue as to what could be happening?

Hi

Version 5.x of the Outlook plugin installs and updates fine with Outlook open.

Version 6.x so far forces Outlook to close on a clean install or update from v5.x

Is this the expected behaviour? Are there any new switches to control it? Is it a bug?

Regards

Ben

Hello,

A few days ago, we were able to open the microphones of any members in a meeting.

However, one of our partners changed something in the Zoom settings, and now this is no longer possible. We have to ask the members to open their microphones manually.

We've tried changing some of the settings, but without success. 😞

What do we need to do to restore this option?

Regards,

Still learning about meetings. My Bible school has a zoom meeting for those unable to attend physically. I know the meeting number and password. This morning our leader started the meeting. Someone tried to enter the meeting using number and password. They received error msg saying unable to login. This is where the confusion comes in. Is there an admin "password" and a user "password"?

I have read the message board and there is a theme that does not seem to have a solution.  I get disconnected from ZOOM with a message that says Zoom Meetings is not responding.  This happens around 30 minutes into the meeting. I have had two 1 hour meetings today and both of them had this problem  On weekends it does not seem to be this bad and I know its not my device because during COVID I did not have this issue.  I have purchased a plan and would like to get my money worth and I am always getting cut off during a one hour tutoring session with my clients.  Honestly its embarrassing for both your company and mine. 

I have solved this issue by turning off my computer, turning it back on, making a new ZOOM meeting, this works sometimes other times, ZOOM says I am still in a meeting that I am clearly disconnected from.  

Has ZOOM found any solutions to this issue yet?

I have Windows 11

Surface Pro 9

I use Drawboard during my tutoring sessions

all APPS are up to date

Please tell me there is a possible fix to this issue.

Thank you

Ccscience1

When I do a PowerPoint presentation in Windows 10 I increased the size of the mouse pointer and the color to a vivid red.  When I then share the presentation under zoom, the color remains but the cursor on the screen reverts back to original size.  How can I fix this?  There doesn't seem to be anything within zoom.  Is there something I should do under windows mouse settings?

Hi Zoom Support,

I am currently using the Zoom Basic plan and am encountering an issue when trying to assign an alternative host using the Zoom API. The error message received is:

"Failed to create meeting, status code: 400
Response content: b'{"code":1114,"message":"Unable to assign \"***********\" as an alternative host because the user cannot be selected at this time"}'"

I believe this issue is related to the limitations of the Basic plan. I would like to confirm if upgrading to the Pro plan will resolve this issue and allow me to add multiple co-hosts and alternative hosts.

Please advise on the steps I need to take to resolve this issue and if upgrading to the Pro plan is the correct solution.

Thank you.