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Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

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What are Zoom Meetings?

Zoom Meetings are a simplified video conferencing solution for an optimized virtual meeting experience. Explore the Zoom Community's Recent Activity below to join the Meetings conversation and connect with other members. If you're still looking for support, browse our Zoom Meetings support articles or start a new discussion below!

Recent Activity

Non-stop "cloud recording storage" emails. No option to cancel.

I cancelled my paid Zoom account with 84% of my cloud storage used. Zoom emails me EVERY DAY with "Your Zoom account has used almost all of the available cloud recording storage" and there's no option to stop the emails. There's a link to "Manage Rec... Show more

I cancelled my paid Zoom account with 84% of my cloud storage used. Zoom emails me EVERY DAY with "Your Zoom account has used almost all of the available cloud recording storage" and there's no option to stop the emails. There's a link to "Manage Recordings", but I can't access that feature without paying for a premium account again.

I want the emails to stop.

I'm not paying Zoom any more money for the time being. I don't want a premium account right now. If the emails don't stop, I will be flagging them to my regional internet authority, internet provider, and email service as spam/junk mail, as their email notifications have no "unsubscribe" option, nor is there any way to stop the notifications in my account settings.

 

Side Note: There seems to be no way for an unpaid account like mine to contact support except here. This seems like a separate problem they should resolve.


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reply-icon Latest Reply - 

Zoom suddenly crashes

a52e06f8-066c-453b-9c11-24b4132c9ba6Zoom.us6.1.1.41705Zoom.exeWindows 10 Pro Build 22631NVIDIA GeForce RTX 4070 SUPERIntel(R) Core(TM) i7-14700KF0.1946131uk-ua2024-07-10T07:28:04Z13118734984098402632589240913604523633134217728132116304NVIDIA GeForce ... Show more
<CrashRpt version="1403">
<CrashGUID>a52e06f8-066c-453b-9c11-24b4132c9ba6</CrashGUID>
<AppName>Zoom.us</AppName>
<AppVersion>6.1.1.41705</AppVersion>
<ImageName>Zoom.exe</ImageName>
<OperatingSystem>Windows 10 Pro Build 22631</OperatingSystem>
<DispalyDevice>NVIDIA GeForce RTX 4070 SUPER</DispalyDevice>
<CPU>Intel(R) Core(TM) i7-14700KF</CPU>
<CPUUsage>0.194613</CPUUsage>
<OSIs64Bit>1</OSIs64Bit>
<GeoLocation>uk-ua</GeoLocation>
<SystemTimeUTC>2024-07-10T07:28:04Z</SystemTimeUTC>
<ExceptionType>13</ExceptionType>
<GUIResourceCount>1187</GUIResourceCount>
<OpenHandleCount>3498</OpenHandleCount>
<MemoryUsageKbytes>409840</MemoryUsageKbytes>
<MemoryLoad>26</MemoryLoad>
<TotalPhysicalMemory>32589</TotalPhysicalMemory>
<AvailablePhysicalMemory>24091</AvailablePhysicalMemory>
<TotalPageFile>36045</TotalPageFile>
<AvailablePageFile>23633</AvailablePageFile>
<TotalVirtualMemory>134217728</TotalVirtualMemory>
<AvailableVirtualMemory>132116304</AvailableVirtualMemory>
<GPUInfo>NVIDIA GeForce RTX 4070 SUPER##32.0.15.5585</GPUInfo>
<CustomProps>
<Prop name="App Start Time" value="20240710_101824"/>
<Prop name="Meeting ID" value="0CB433AE-ABBF-49F2-8376-16BCC4951E3F"/>
<Prop name="VideoLaunchReason" value="6"/>
</CustomProps>
<FileList>
<FileItem name="crashrpt.xml" description="Crash Description XML"/>
<FileItem name="ssbcrash_hang_6.1.1.41705_NA_NA_07102024_102804_Zoom.exe_8296_unknown_NA_NA.dmp" description="Crash Minidump"/>
</FileList>
</CrashRpt>
It crashes after some time when I interact with any button.
Already tried to reinstall the app, it didn't help.

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Is there an audio notification for waiting room attendees?

Hello Zoom Community!I host a number of Zoom calls and I'm always a few minutes early in advance of these calls. While waiting for my attendees, I'm usually using other apps and/or browsers on my computer that are on top of the Zoom app, which means ... Show more

Hello Zoom Community!

I host a number of Zoom calls and I'm always a few minutes early in advance of these calls. While waiting for my attendees, I'm usually using other apps and/or browsers on my computer that are on top of the Zoom app, which means that I need to keep switching back to the Zoom app to see if an attendee has entered the waiting room, which can become tedious.

 

It would be great if there was an audio notification that regardless of the app you're using, would alert you that someone's entered the waiting room to get on the Zoom call.

 

If this audio notification is available, please let me know where to find it. If this notification isn't available, it should be.


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reply-icon Latest Reply - 

Zoom Workspace

If a moderator is sharing a window during a zoom meeting the Option "Reactions" is not available for him in the menu bar. It appears again, if the moderator unshares the window again. For participants of the meeting this option is always available. I... Show more

If a moderator is sharing a window during a zoom meeting the Option "Reactions" is not available for him in the menu bar. It appears again, if the moderator unshares the window again. For participants of the meeting this option is always available.  Is there a possibility to make this Option available for the moderator while he is sharing a screen?

 


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Resolved! Configuring Auto Record Directly to Client's Zoom Acct

Does anyone know if there is a way to configure my Zoom account so my clients can automatically choose to record THEIR Zoom sessions with me to THEIR Zoom account cloud or on their computer hard drive---not mine acct? I no longer wish to record my se... Show more

Does anyone know if there is a way to configure my Zoom account so my clients can automatically choose to record THEIR Zoom sessions with me to THEIR Zoom account cloud or on their computer hard drive---not mine acct? I no longer wish to record my sessions on my Zoom account and be responsible for sending their recording link---ever---and want clients to have immediate permission to click record and have the recording land in their zoom account or hard drive by default. Thank you!


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reply-icon Latest Reply - 

send a popout window onto shared screen

We have a situation in a zoom meeting: the speaker's audio failed but he's not aware of it, continuing his presentation. We cannot hear him and he cannot hear us. Does zoom have a feature that the host can inform the speaker by sending a pop-out wind... Show more

We have a situation in a zoom meeting: the speaker's audio failed but he's not aware of it, continuing his presentation. We cannot hear him and he cannot hear us. Does zoom have a feature that the host can inform the speaker by sending a pop-out window on the shared screen so the speaker can see it?


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reply-icon Latest Reply - 

Zoom suddenly changes to widescreen

I have a problem that the Zoom suddenly changes to widescreen since the last two weeks. Several other users, including myself, are experiencing the same issue. Temporarily, to solve the problem, uncheck the HD option in the video settings to restore ... Show more

I have a problem that the Zoom suddenly changes to widescreen since the last two weeks.

 

Several other users, including myself, are experiencing the same issue.

 

Temporarily, to solve the problem, uncheck the HD option in the video settings to restore the original ratio, but suddenly this happens again.

 

The same problem has been reported previously.

https://www.reddit.com/r/Zoom/comments/hwgqht/zoom_suddenly_became_widescreen_cant_change_back/

 

Regarding this issue, I would appreciate it if someone could tell me how to solve it.

Thanks.


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reply-icon Latest Reply - 

difficulty in using Zoom on iPad

the problem happens again after the new feature updated. Every time I try to type something from my wireless keyboard, the signal loses so I can't type. 

Please do something about it soon. I teach on iPad so I need to use both writing and typing.

 

Powerpoint Pausing need to show presenter

When sharing my screen to show some Powerpoint slides the viewers naturally see the slide and me in a small window. My problem is that I want to show a few slides, then revert to them seeing just me speaking and then repeat the process but if I pause... Show more

When sharing my screen to show some Powerpoint slides the viewers naturally see the slide and me in a small window. My problem is that I want to show a few slides, then revert to them seeing just me speaking and then repeat the process but if I pause the share the last slide stays up and I remain small. The only way I seem able to get myself back as the focus is to stop the presentation but then when I want to show more slides later it is a problem as i need to go through the whole share process again and as a result the presentation is not smooth and professional.

Is there a way to minimize the slide window and maximize my live feed and then when I again show a few more slides to minimize myself and show the presentation. Hope that is understandable


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I recorded a Zoom meeting, but there is no recording file.

I'm using the free version of Zoom, and when I joined the meeting, I asked the host to record it, got permission, and recorded the meeting for 50 minutes. I ended the meeting, but the recording file was not converted to an mp4 file, and there were no... Show more

I'm using the free version of Zoom, and when I joined the meeting, I asked the host to record it, got permission, and recorded the meeting for 50 minutes. I ended the meeting, but the recording file was not converted to an mp4 file, and there were no files in the recording folder I changed. There are no files in the Zoom folder under the Documents folder either.

Last time, I recorded a meeting for 40 minutes and 27 seconds and the recording file was saved normally, but I don't know why it wasn't saved this time. How do I recover recorded files?


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