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Limit 40 minutes on Pro account

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oRafaBoffAds
Explorer
Explorer

‎2024-08-26 01:02 PM

My account is Professional and yet my meetings are being limited to 40 minutes.
I need this adjusted, please!

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1 ACCEPTED SOLUTION

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colegs
Community Champion | Employee
Community Champion | Employee

‎2024-08-26 01:44 PM

@oRafaBoffAds - Please go into your profile and scroll down to the 'Account' section and verify that in the License area, it specifies that your Zoom Meetings has a Pro (or other paid) license, and doesn't say 'Basic'.  If it shows 'Basic', you will need the owner or an admin to actually assign a Zoom license to you.  

 

It is common for licenses to be purchased, but not assigned, so you need to make sure that you are actually assigned a meeting license.

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colegs
Community Champion | Employee
Community Champion | Employee

‎2024-08-26 01:44 PM

@oRafaBoffAds - Please go into your profile and scroll down to the 'Account' section and verify that in the License area, it specifies that your Zoom Meetings has a Pro (or other paid) license, and doesn't say 'Basic'.  If it shows 'Basic', you will need the owner or an admin to actually assign a Zoom license to you.  

 

It is common for licenses to be purchased, but not assigned, so you need to make sure that you are actually assigned a meeting license.