We did have a Zoom meeting a couple of nights ago which was recorded on Zoom cloud. An email was received from Zoom that the recording is available with a link. When one clicks on the provided link, a screen opens with the camera icon and a large X on it. The message says: "The media could not be loaded, either because the server or network failed or because the format is not supported". I am getting this message all morning! We never had any such problem before. 

I had a zoom session yesterday that I recorded to the Cloud. After processing, I got the shareable link so that recipients with the link can view the recording. I was alerted that it resulted to a 400 Error Bad Request. I tried to copy and paste the url in a browser and got the same error even if I am logged in to my zoom account. I tried to use the chat to submit a ticket to support, but the chat does not have a way to submit online to support. The only other option was to do a live chat with a support agent, which my plan does not include.

That is just poor customer service, IMO. Who configured this support process that does not allow submitting a ticket online instead of a live chat? It's definitely not urgent and I and just download the file, then upload to youtube, but that just means I am not able to take full advantage of my paid plan, right? 

Next time I won't ever use the Cloud recording feature. And I might just consider using the unpaid version of zoom...

I can hear music clear and crisp before logging in to zoom room, when I open a room it changes the settings on my headset and i can only hear parts of the songs.  This is the same for my attenders when I share sound.  If I unplug my headset and run it through the computers sound it works.  I need to be able to share my sound from my headset.   I can hear speak fine, it's only when the computer is playing something (so relaying from computer to zoom?).  I'm not real tech savy so would love some help. 

Thanks

I had a zoom meeting with my Dr and she sent me a letter that she wrote. I downloaded the letter that I need for work but I cannot find where letter was downloaded to. 

I use Android Samsung Galaxy S10+ and I used the app. If there's any other information that is needed I can give.

@membership @Everyone @Download @help 

We conducted and recorded (it was indicated) a Zoom meeting and the recording doesn't show in our cloud or local recordings. After looking around our account for a solution,  the meetings tab still shows the "start" button, as if the meeting never occurred. We had the meeting and we know that it was being recorded.

Has anyone experienced this of know how we might locate our recording?  Thanks!

I have all of my meetings set to automatically record to the cloud. Over the last few months, and most recently last week, I have had several recordings that never showed up in my queue of recorded meetings. This is a liability that I am extremely concerned about. It seems like a glitch in the zoom product. Please help!

Hello - I was the host/account owner of several meetings and recorded each of them to the cloud, but sometimes I pressed record and other times i assigned a co-host from outside of my network who would press record to cloud. Each time I was the main host. Although Zoom claimed to have recorded all of the meetings during the meeting, all of the recordings that the other person pressed record for are missing. Other people have pressed record before in my meetings and it has worked. Where could the recordings have gone???? Please help.