In a free version I could easily give my students a mouse control for them to do dif tasks. Yesterday I bought an annual pro subscription and that useful feature just disappeared 😞 Though it was the ONLY reason I actually chose zoom over lots of other options. There's 'slide control' now--a student can move a mouse cursor but can't click, or anything. I've looked through all the settings and recommended solutions and can't find how to solve it. Where is the 'remote control' I have to use according to instructions? 

Hello, I have tried to install Zoom on my Desktop; however, after it shows the installation bar, Zoom closes out and is no longer open. I have tried uninstalling it normally, using the CleanZoom.exe, and installing it with Administrative privileges, disabling my Anti-Virus, clearing cache and all that. However, nothing changes. 

I am assuming something failed in the actual installation since I can see errors in the installer.txt file inside %APPDATA%/Zoom . I am on Windows 11 Pro version 10.0.22631 Build 22631 

[8648:3476 ] [  INFO ] [10:33:00.648] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\Installer.cpp(98)::[Main] start, current time: [2024/8/23-10:33:649], version: [6.1.10.45028]
[8648:3476 ] [  INFO ] [10:33:00.649] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\Installer.cpp(103)::[Main] Command line parameter:
[8648:3476 ] [  INFO ] [10:33:00.665] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\SaaSbeeInstaller.cpp(235)::[CSaaSbeeInstaller::Init] Created window:0000000000030794
[8648:3476 ] [  INFO ] [10:33:00.770] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(2520)::[CInstallerManager::CheckEXEVersion] Cannot find EXE products or version
[8648:3476 ] [  INFO ] [10:33:00.987] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstaller.cpp(646)::[CZoomInstaller::GetInstallPaths] Install src dir:C:\Users\X\AppData\Roaming\Zoom\
[8648:3476 ] [  INFO ] [10:33:00.987] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstaller.cpp(668)::[CZoomInstaller::GetInstallPaths] Dest bin dir:C:\Users\X\AppData\Roaming\Zoom\tmp_bin
[8648:3568 ] [  INFO ] [10:33:01.49] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\PackageHelperThread.cpp(73)::[CPackageHelperThread::ThreadProc] start, current time: [2024/8/23-10:33:49]
[8648:3568 ] [  INFO ] [10:33:04.462] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\PackageHelperThread.cpp(87)::[CPackageHelperThread::ThreadProc] End, current time: [2024/8/23-10:33:462] err:0
[8648:3476 ] [  INFO ] [10:33:04.462] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(200)::[CInstallerManager::NotifyDataHandler] MSG: WM_INSTALL_PREPAREPKG_COMPLETE, success=0
[8648:3476 ] [  INFO ] [10:33:05.983] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(146)::[CInstallerManager::NotifyDataHandler] MSG: WM_INSTALLER_INSTALL_COMPLETE, ret = 0 m_enCommand=1 success=1
[8648:3476 ] [  INFO ] [10:33:06.48] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\Zoom.exe
[8648:3476 ] [  INFO ] [10:33:06.52] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\zCrashReport64.exe
[8648:3476 ] [  INFO ] [10:33:06.55] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\zDevHelper.exe
[8648:3476 ] [  INFO ] [10:33:06.57] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\zTscoder.exe
[8648:3476 ] [  INFO ] [10:33:06.59] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\Zoom_launcher.exe
[8648:3476 ] [  INFO ] [10:33:06.61] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\ZoomOutlookIMPlugin.exe
[8648:3476 ] [  INFO ] [10:33:06.64] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\ZoomDocConverter.exe
[8648:3476 ] [  INFO ] [10:33:06.221] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstaller.cpp(646)::[CZoomInstaller::GetInstallPaths] Install src dir:C:\Users\X\AppData\Roaming\Zoom\
[8648:3476 ] [  INFO ] [10:33:06.221] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstaller.cpp(668)::[CZoomInstaller::GetInstallPaths] Dest bin dir:C:\Users\X\AppData\Roaming\Zoom\bin
[8648:3476 ] [  INFO ] [10:33:06.362] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(146)::[CInstallerManager::NotifyDataHandler] MSG: WM_INSTALLER_INSTALL_COMPLETE, ret = 0 m_enCommand=1 success=1
[8648:3476 ] [  INFO ] [10:33:06.456] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(831)::[RegMIMEZoommtg] Start, error code:6
[8648:3476 ] [  INFO ] [10:33:06.459] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(92)::[__OpenRegKey] For all user:0, User SID:, Path:SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform, Flag:131615, Ret:0, Error:6
[8648:3476 ] [  INFO ] [10:33:06.460] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(935)::[UnregMIMEZoommtg] Add user-agent postfix ret: 0 flag:131615 error code:6
[8648:3476 ] [  INFO ] [10:33:06.460] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(92)::[__OpenRegKey] For all user:0, User SID:, Path:SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform, Flag:131359, Ret:0, Error:6
[8648:3476 ] [  INFO ] [10:33:06.461] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(935)::[UnregMIMEZoommtg] Add user-agent postfix ret: 0 flag:131359 error code:6
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(40)::AddProtocol:protocol:ZoomPhoneCall progid:ZoomPbx.zoomphonecall client key name:ZoomPBX cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" --url="%l"
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(55)::Start Install Protocol... defIcon:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe",1 app desc:Zoom PBX Protocol app name:Zoom Workplace wake cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" user sid: for_all_user:0
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(145)::Start InstallProtocolImpl:protocol:ZoomPhoneCall progid:ZoomPbx.zoomphonecall client key:ZoomPBX cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" --url="%l" sid: install_for_all_user0
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(299)::Start SetProtoOpenInfoImpl‌‌ZoomPhoneCall protocol:ZoomPhoneCall cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" --url="%l" sid: for_all_user:0
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\Classes\ZoomPhoneCall\shell\open\command
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\Classes\ZoomPhoneCall
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(299)::Start SetProtoOpenInfoImpl‌‌ZoomPbx.zoomphonecall protocol:ZoomPhoneCall cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" --url="%l" sid: for_all_user:0
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\Classes\ZoomPbx.zoomphonecall\shell\open\command
[8648:3476 ] [  INFO ] [10:33:06.465] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\Classes\ZoomPbx.zoomphonecall
[8648:3476 ] [  INFO ] [10:33:06.465] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(351)::Start SetInternetCallInfo
[8648:3476 ] [  INFO ] [10:33:06.465] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:Software\Clients\ZoomPBX\ZoomPBX
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(453)::Start SetRegApp...
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\RegisteredApplications
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(551)::Start ResetDefaultProtocolHandler...
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:Software\Microsoft\Windows\Shell\Associations\UrlAssociations\ZoomPhoneCall\UserChoice
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(66)::Finish Install Protocol
[8648:3476 ] [  INFO ] [10:33:06.491] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\IMPluginWrapper.cpp(70)::[IsNeedReRegister]
[8648:3476 ] [  INFO ] [10:33:06.491] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\IMPluginWrapper.cpp(178)::[IsZMOutlookIMPluginEnabled]  key.QueryDWORDValue  STR_REG_OIP_ENABLE failed! lResult:2
[8648:3476 ] [  INFO ] [10:33:06.491] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\IMPluginWrapper.cpp(74)::[CIMPluginWrapper::IsNeedReRegister] IsZMOutlookIMPluginEnabled is false, return false!
[8648:3476 ] [  INFO ] [10:33:06.501] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(695)::[CInstallerManager::CheckCptService] bin path:C:\Users\X\AppData\Roaming\Zoom\bin,check state ret:0,can install:0
[8648:3476 ] [  INFO ] [10:33:06.534] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\Installer.cpp(471)::[Main] stop, current time: [2024/8/23-10:33:534], return code: [0]

We are about to start a 10-session training for new members to our organization. We want to create one link that will be used for each of the sessions. We see that that is possible. My question or concern is what happens when we record the sessions. Since the link will have the same titles associated with it, with each new meeting overwrite the recording from the last one. Or, are they identified and saved by dates? It is imperative that we have recordings for students who miss meetings to use for make up.

Has anyone else seen this yet? It just started for us.

When scheduling a meeting from the outlook addin for zoom OR from zoom itself, at the point that the outlook 'schedule meeting' window opens you can see that MS teams has already inserted a meeting link.

This has already caused problems where clients have joined the teams meeting instead of the clicking the zoom link.

For now ive removed the teams add-in from outlook add-ins and its solved the problem.

Cuando ingreso al zoom escucho sin ningún tipo de problema. Cuando la otra persona comparte pantalla, escucho lo que dice, pero cuando pone música la escucho entrecortada. No uso auriculares. Si pongo auriculares, bluetooth escucho bien, pero cuando hablo mi sonido sale como si estuviese dentro de un túnel o cacerola. Quiero poder escuchar bien sin auriculares. No puedo hallar la solución. Agradezco ayuda

I recently made changes to a webinar that we had scheduled. Soon after making the changes, i realised that all the details of the 250+ registrants was lost. Now the total registrations is showing as 0. The meeting ID and other things are same.

How can i get back the details of all those people so that i can re-register them ? Or how can i undo the changes made?
IMPORTANT - PLEASE HELP

According to the doc, quote "Contact Zoom Support to enable the Meeting SDK for Web 720p feature on your account. After contacting Support, allow up to 3 business days for the feature to be enabled. You must also select the Group HD option in your Zoom web profile settings."

But the problem is every time I try to contact support (via the chat window), I got connected to the bot, so I asked the bot for speaking to a human, well, it is smart enough to know what I want, but still rejected my request because "Unfortunately, your account does not have access to live chat support." and asked me to either look at the doc or try get help in the community, that's why I'm here, stuck and unhappy, this is mess of a dead loop have to say.

I have the owner role and have reviewed endless posts on how to be allowed to change "lock by admin" functions. I'm not sure if later updates have changed this process. For me, the "role" button does not function.

I don't need to be admin. But as the person who pays for this account, I want to be able to turn on and off everything I want. I don't want to be locked out of anything. To me, this should be the default.