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After Installation Unable to open Zoom

LotteryLucky
Newcomer
Newcomer

‎2024-08-23 08:41 AM

Hello, I have tried to install Zoom on my Desktop; however, after it shows the installation bar, Zoom closes out and is no longer open. I have tried uninstalling it normally, using the CleanZoom.exe, and installing it with Administrative privileges, disabling my Anti-Virus, clearing cache and all that. However, nothing changes. 

 

I am assuming something failed in the actual installation since I can see errors in the installer.txt file inside %APPDATA%/Zoom . I am on Windows 11 Pro version 10.0.22631 Build 22631 

 

 

 

[8648:3476 ] [  INFO ] [10:33:00.648] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\Installer.cpp(98)::[Main] start, current time: [2024/8/23-10:33:649], version: [6.1.10.45028]
[8648:3476 ] [  INFO ] [10:33:00.649] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\Installer.cpp(103)::[Main] Command line parameter:
[8648:3476 ] [  INFO ] [10:33:00.665] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\SaaSbeeInstaller.cpp(235)::[CSaaSbeeInstaller::Init] Created window:0000000000030794
[8648:3476 ] [  INFO ] [10:33:00.770] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(2520)::[CInstallerManager::CheckEXEVersion] Cannot find EXE products or version
[8648:3476 ] [  INFO ] [10:33:00.987] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstaller.cpp(646)::[CZoomInstaller::GetInstallPaths] Install src dir:C:\Users\X\AppData\Roaming\Zoom\
[8648:3476 ] [  INFO ] [10:33:00.987] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstaller.cpp(668)::[CZoomInstaller::GetInstallPaths] Dest bin dir:C:\Users\X\AppData\Roaming\Zoom\tmp_bin
[8648:3568 ] [  INFO ] [10:33:01.49] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\PackageHelperThread.cpp(73)::[CPackageHelperThread::ThreadProc] start, current time: [2024/8/23-10:33:49]
[8648:3568 ] [  INFO ] [10:33:04.462] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\PackageHelperThread.cpp(87)::[CPackageHelperThread::ThreadProc] End, current time: [2024/8/23-10:33:462] err:0
[8648:3476 ] [  INFO ] [10:33:04.462] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(200)::[CInstallerManager::NotifyDataHandler] MSG: WM_INSTALL_PREPAREPKG_COMPLETE, success=0
[8648:3476 ] [  INFO ] [10:33:05.983] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(146)::[CInstallerManager::NotifyDataHandler] MSG: WM_INSTALLER_INSTALL_COMPLETE, ret = 0 m_enCommand=1 success=1
[8648:3476 ] [  INFO ] [10:33:06.48] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\Zoom.exe
[8648:3476 ] [  INFO ] [10:33:06.52] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\zCrashReport64.exe
[8648:3476 ] [  INFO ] [10:33:06.55] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\zDevHelper.exe
[8648:3476 ] [  INFO ] [10:33:06.57] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\zTscoder.exe
[8648:3476 ] [  INFO ] [10:33:06.59] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\Zoom_launcher.exe
[8648:3476 ] [  INFO ] [10:33:06.61] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\ZoomOutlookIMPlugin.exe
[8648:3476 ] [  INFO ] [10:33:06.64] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\ZoomDocConverter.exe
[8648:3476 ] [  INFO ] [10:33:06.221] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstaller.cpp(646)::[CZoomInstaller::GetInstallPaths] Install src dir:C:\Users\X\AppData\Roaming\Zoom\
[8648:3476 ] [  INFO ] [10:33:06.221] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstaller.cpp(668)::[CZoomInstaller::GetInstallPaths] Dest bin dir:C:\Users\X\AppData\Roaming\Zoom\bin
[8648:3476 ] [  INFO ] [10:33:06.362] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(146)::[CInstallerManager::NotifyDataHandler] MSG: WM_INSTALLER_INSTALL_COMPLETE, ret = 0 m_enCommand=1 success=1
[8648:3476 ] [  INFO ] [10:33:06.456] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(831)::[RegMIMEZoommtg] Start, error code:6
[8648:3476 ] [  INFO ] [10:33:06.459] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(92)::[__OpenRegKey] For all user:0, User SID:, Path:SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform, Flag:131615, Ret:0, Error:6
[8648:3476 ] [  INFO ] [10:33:06.460] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(935)::[UnregMIMEZoommtg] Add user-agent postfix ret: 0 flag:131615 error code:6
[8648:3476 ] [  INFO ] [10:33:06.460] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(92)::[__OpenRegKey] For all user:0, User SID:, Path:SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform, Flag:131359, Ret:0, Error:6
[8648:3476 ] [  INFO ] [10:33:06.461] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(935)::[UnregMIMEZoommtg] Add user-agent postfix ret: 0 flag:131359 error code:6
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(40)::AddProtocol:protocol:ZoomPhoneCall progid:ZoomPbx.zoomphonecall client key name:ZoomPBX cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" --url="%l"
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(55)::Start Install Protocol... defIcon:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe",1 app desc:Zoom PBX Protocol app name:Zoom Workplace wake cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" user sid: for_all_user:0
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(145)::Start InstallProtocolImpl:protocol:ZoomPhoneCall progid:ZoomPbx.zoomphonecall client key:ZoomPBX cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" --url="%l" sid: install_for_all_user0
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(299)::Start SetProtoOpenInfoImpl‌‌ZoomPhoneCall protocol:ZoomPhoneCall cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" --url="%l" sid: for_all_user:0
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\Classes\ZoomPhoneCall\shell\open\command
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\Classes\ZoomPhoneCall
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(299)::Start SetProtoOpenInfoImpl‌‌ZoomPbx.zoomphonecall protocol:ZoomPhoneCall cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" --url="%l" sid: for_all_user:0
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\Classes\ZoomPbx.zoomphonecall\shell\open\command
[8648:3476 ] [  INFO ] [10:33:06.465] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\Classes\ZoomPbx.zoomphonecall
[8648:3476 ] [  INFO ] [10:33:06.465] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(351)::Start SetInternetCallInfo
[8648:3476 ] [  INFO ] [10:33:06.465] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:Software\Clients\ZoomPBX\ZoomPBX
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(453)::Start SetRegApp...
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\RegisteredApplications
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(551)::Start ResetDefaultProtocolHandler...
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:Software\Microsoft\Windows\Shell\Associations\UrlAssociations\ZoomPhoneCall\UserChoice
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(66)::Finish Install Protocol
[8648:3476 ] [  INFO ] [10:33:06.491] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\IMPluginWrapper.cpp(70)::[IsNeedReRegister]
[8648:3476 ] [  INFO ] [10:33:06.491] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\IMPluginWrapper.cpp(178)::[IsZMOutlookIMPluginEnabled]  key.QueryDWORDValue  STR_REG_OIP_ENABLE failed! lResult:2
[8648:3476 ] [  INFO ] [10:33:06.491] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\IMPluginWrapper.cpp(74)::[CIMPluginWrapper::IsNeedReRegister] IsZMOutlookIMPluginEnabled is false, return false!
[8648:3476 ] [  INFO ] [10:33:06.501] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(695)::[CInstallerManager::CheckCptService] bin path:C:\Users\X\AppData\Roaming\Zoom\bin,check state ret:0,can install:0
[8648:3476 ] [  INFO ] [10:33:06.534] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\Installer.cpp(471)::[Main] stop, current time: [2024/8/23-10:33:534], return code: [0]

 

 

 

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