cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

After Installation Unable to open Zoom

LotteryLucky
Newcomer
Newcomer

‎2024-08-23 08:41 AM

Hello, I have tried to install Zoom on my Desktop; however, after it shows the installation bar, Zoom closes out and is no longer open. I have tried uninstalling it normally, using the CleanZoom.exe, and installing it with Administrative privileges, disabling my Anti-Virus, clearing cache and all that. However, nothing changes. 

 

I am assuming something failed in the actual installation since I can see errors in the installer.txt file inside %APPDATA%/Zoom . I am on Windows 11 Pro version 10.0.22631 Build 22631 

 

 

 

[8648:3476 ] [  INFO ] [10:33:00.648] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\Installer.cpp(98)::[Main] start, current time: [2024/8/23-10:33:649], version: [6.1.10.45028]
[8648:3476 ] [  INFO ] [10:33:00.649] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\Installer.cpp(103)::[Main] Command line parameter:
[8648:3476 ] [  INFO ] [10:33:00.665] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\SaaSbeeInstaller.cpp(235)::[CSaaSbeeInstaller::Init] Created window:0000000000030794
[8648:3476 ] [  INFO ] [10:33:00.770] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(2520)::[CInstallerManager::CheckEXEVersion] Cannot find EXE products or version
[8648:3476 ] [  INFO ] [10:33:00.987] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstaller.cpp(646)::[CZoomInstaller::GetInstallPaths] Install src dir:C:\Users\X\AppData\Roaming\Zoom\
[8648:3476 ] [  INFO ] [10:33:00.987] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstaller.cpp(668)::[CZoomInstaller::GetInstallPaths] Dest bin dir:C:\Users\X\AppData\Roaming\Zoom\tmp_bin
[8648:3568 ] [  INFO ] [10:33:01.49] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\PackageHelperThread.cpp(73)::[CPackageHelperThread::ThreadProc] start, current time: [2024/8/23-10:33:49]
[8648:3568 ] [  INFO ] [10:33:04.462] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\PackageHelperThread.cpp(87)::[CPackageHelperThread::ThreadProc] End, current time: [2024/8/23-10:33:462] err:0
[8648:3476 ] [  INFO ] [10:33:04.462] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(200)::[CInstallerManager::NotifyDataHandler] MSG: WM_INSTALL_PREPAREPKG_COMPLETE, success=0
[8648:3476 ] [  INFO ] [10:33:05.983] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(146)::[CInstallerManager::NotifyDataHandler] MSG: WM_INSTALLER_INSTALL_COMPLETE, ret = 0 m_enCommand=1 success=1
[8648:3476 ] [  INFO ] [10:33:06.48] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\Zoom.exe
[8648:3476 ] [  INFO ] [10:33:06.52] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\zCrashReport64.exe
[8648:3476 ] [  INFO ] [10:33:06.55] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\zDevHelper.exe
[8648:3476 ] [  INFO ] [10:33:06.57] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\zTscoder.exe
[8648:3476 ] [  INFO ] [10:33:06.59] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\Zoom_launcher.exe
[8648:3476 ] [  INFO ] [10:33:06.61] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\ZoomOutlookIMPlugin.exe
[8648:3476 ] [  INFO ] [10:33:06.64] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomProductUtil.cpp(304)::[CInstallerManager::TerminateApp] the event exists, need terminate mainboard:\ZoomDocConverter.exe
[8648:3476 ] [  INFO ] [10:33:06.221] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstaller.cpp(646)::[CZoomInstaller::GetInstallPaths] Install src dir:C:\Users\X\AppData\Roaming\Zoom\
[8648:3476 ] [  INFO ] [10:33:06.221] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\ZoomInstaller.cpp(668)::[CZoomInstaller::GetInstallPaths] Dest bin dir:C:\Users\X\AppData\Roaming\Zoom\bin
[8648:3476 ] [  INFO ] [10:33:06.362] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(146)::[CInstallerManager::NotifyDataHandler] MSG: WM_INSTALLER_INSTALL_COMPLETE, ret = 0 m_enCommand=1 success=1
[8648:3476 ] [  INFO ] [10:33:06.456] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(831)::[RegMIMEZoommtg] Start, error code:6
[8648:3476 ] [  INFO ] [10:33:06.459] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(92)::[__OpenRegKey] For all user:0, User SID:, Path:SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform, Flag:131615, Ret:0, Error:6
[8648:3476 ] [  INFO ] [10:33:06.460] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(935)::[UnregMIMEZoommtg] Add user-agent postfix ret: 0 flag:131615 error code:6
[8648:3476 ] [  INFO ] [10:33:06.460] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(92)::[__OpenRegKey] For all user:0, User SID:, Path:SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform, Flag:131359, Ret:0, Error:6
[8648:3476 ] [  INFO ] [10:33:06.461] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\ZoomRegUtil.cpp(935)::[UnregMIMEZoommtg] Add user-agent postfix ret: 0 flag:131359 error code:6
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(40)::AddProtocol:protocol:ZoomPhoneCall progid:ZoomPbx.zoomphonecall client key name:ZoomPBX cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" --url="%l"
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(55)::Start Install Protocol... defIcon:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe",1 app desc:Zoom PBX Protocol app name:Zoom Workplace wake cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" user sid: for_all_user:0
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(145)::Start InstallProtocolImpl:protocol:ZoomPhoneCall progid:ZoomPbx.zoomphonecall client key:ZoomPBX cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" --url="%l" sid: install_for_all_user0
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(299)::Start SetProtoOpenInfoImpl‌‌ZoomPhoneCall protocol:ZoomPhoneCall cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" --url="%l" sid: for_all_user:0
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\Classes\ZoomPhoneCall\shell\open\command
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\Classes\ZoomPhoneCall
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(299)::Start SetProtoOpenInfoImpl‌‌ZoomPbx.zoomphonecall protocol:ZoomPhoneCall cmd:"C:\Users\X\AppData\Roaming\Zoom\bin\Zoom.exe" --url="%l" sid: for_all_user:0
[8648:3476 ] [  INFO ] [10:33:06.463] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\Classes\ZoomPbx.zoomphonecall\shell\open\command
[8648:3476 ] [  INFO ] [10:33:06.465] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\Classes\ZoomPbx.zoomphonecall
[8648:3476 ] [  INFO ] [10:33:06.465] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(351)::Start SetInternetCallInfo
[8648:3476 ] [  INFO ] [10:33:06.465] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:Software\Clients\ZoomPBX\ZoomPBX
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(453)::Start SetRegApp...
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:SOFTWARE\RegisteredApplications
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(551)::Start ResetDefaultProtocolHandler...
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(812)::GetRootKeyAndSubKey:root key:FFFFFFFF80000001 sub key:Software\Microsoft\Windows\Shell\Associations\UrlAssociations\ZoomPhoneCall\UserChoice
[8648:3476 ] [  INFO ] [10:33:06.466] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\PBXProtocolInstaller.cpp(66)::Finish Install Protocol
[8648:3476 ] [  INFO ] [10:33:06.491] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\IMPluginWrapper.cpp(70)::[IsNeedReRegister]
[8648:3476 ] [  INFO ] [10:33:06.491] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\IMPluginWrapper.cpp(178)::[IsZMOutlookIMPluginEnabled]  key.QueryDWORDValue  STR_REG_OIP_ENABLE failed! lResult:2
[8648:3476 ] [  INFO ] [10:33:06.491] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\Include\IMPluginWrapper.cpp(74)::[CIMPluginWrapper::IsNeedReRegister] IsZMOutlookIMPluginEnabled is false, return false!
[8648:3476 ] [  INFO ] [10:33:06.501] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\InstallerManager.cpp(695)::[CInstallerManager::CheckCptService] bin path:C:\Users\X\AppData\Roaming\Zoom\bin,check state ret:0,can install:0
[8648:3476 ] [  INFO ] [10:33:06.534] c:\jenkins\workspace\Client\Client\Windows\release\win-common\src\installer\NoMSIInstaller\Installer.cpp(471)::[Main] stop, current time: [2024/8/23-10:33:534], return code: [0]

 

 

 

Topics:
0 Likes
0 REPLIES 0