Resolved! Restore a trimmed cloud recording
This issue has been resolved! The Zoom Engineers recognized the flaw and restored the original recording. Although the time still shows incorrectly, when you play the recording the entire original plays back. 😀 Update from Zoom! Euphrosyn Riego (Zoom) Oct 26, 2021, 10:37 PDT Hi there, I trimmed the video recording by mistake. I am not able to restore to the full recording, but I can see the time of the full recording in the video icon. I do not see any option to restore to the original recording under the trimmed video. The original recording is 1 hour and 12 minutes. I trimmed it to 31 seconds by mistake and cannot find a way to restore the original recording even though it showing in the icon. See screenshot below. Thanks!
Thank you for contacting Zoom Support. I hope this email finds you well at this time. My name is Euphie, and I will assist you with your concern.
We are sorry to hear that you are having an issue restoring the recorded meeting after trimming it. We have a known problem with the no restore button after trimming the video. Our Engineers are working to resolve this. I have linked your account to this known issue, and once we have an update from our Engineer, I will let you know.
Kind regards,
Euphie
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