The issue is with the cloud recording - Zoom Community

Community

Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Hi! I can't download the meeting recording from cloud storage. I get the error: "The media could not be loaded, either because the server or network failed or because the format is not supported." What could be the reason? How can this be fixed?

I tried restarting the laptop and opening it in a different browser. But these actions didn't change anything.

1 REPLY 1

Hi @Natali_ and welcome to the community 👋 Could you try the solution provided here and let me know if that works?

Bri
Zoom Community Team
Have you heard of Zoom AI Companion?