The issue is with the cloud recording

[Natali_]

Hi! I can't download the meeting recording from cloud storage. I get the error: "The media could not be loaded, either because the server or network failed or because the format is not supported." What could be the reason? How can this be fixed?

I tried restarting the laptop and opening it in a different browser. But these actions didn't change anything.

[Bri]

Hi @Natali_ and welcome to the community 👋 Could you try the solution provided here and let me know if that works?