Re: The issue is with the cloud recording - Zoom Community

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Hi! I can't download the meeting recording from cloud storage. I get the error: "The media could not be loaded, either because the server or network failed or because the format is not supported." What could be the reason? How can this be fixed?

I tried restarting the laptop and opening it in a different browser. But these actions didn't change anything.

1 REPLY 1

Hi @Natali_ and welcome to the community 👋 Could you try the solution provided here and let me know if that works?

Bri
Zoom Community Team
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