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About a week ago I can no longer Mute/UnMute with the button on my AirPods Pro. It has been working perfectly in the past. Now I get a Zoom error message "Cannot control mic with AirPods pro" See picture. This is a new error It used to work up until about a week ago. I tried reinstalling Zoom. I tried unpinning and reaping my Bluetooth headset.
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I'm hoping someone can advise me on how to troubleshoot an audio issue. I have an issue where every so often my Zoom audio will cut out for 1-3 seconds although the video continues. While not frequent, it means I can miss key pieces of information. (a) This is not a standard connectivity issue -- the video continues without lagging or interruption (b) This is not a standard speaker/audio source issue -- it lasts only a few seconds and it does not occur on other programs, only on Zoom (c) This is not an issue with the speaker's audio -- it occurs across a range of meetings I'm in and I'm the only one who experiences the loss What can I do to troubleshoot?
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When I open my Zoom app on my MacBook Pro Camera it shows me with a white background. I have tried everything to get this to go away it will not. If I change to desk view it shows what is behind me. I have checked camera settings. I have went on my iPad and iPhone all of it works but the MacBook Pro Camera view which gives the weird white background. Does anyone know how to fix this?
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unable to find bug reporting system anymore.
I have the crash logs.
Can I have a support link for bug reports?
Update, i found the link but have been blocked from reporting. Not cool
Traveling to Dubai in a few days and I am seeing conflicting info on the web about whether Zoom works there.
Does it work there?
I have online music classes for a long time. Suddenly, from this week, two students encountered the same issue during the class, which is that the setting to original audio does not stop Zoom from auto-suppressing the sound. I can't hear their their piano playing at all, and all background noise disappeared too. I changed devices using a phone, iPad and Windows laptop, the issue persists. I'm sure it's not my receiving side's issue. It's the issue with the device of my students. They both use Apple products, iPhone and iPad. Is there an iPad upgrade that conflicts with the Zoom setting? Has anybody encountered the same issue as I did?
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Hi- I am in US and take guitar lessons with a teacher in UK. He records the lessons for me. He uses a windows computer(I believe) and I use my Ipad pro (updated) and though I have checked enable original sound for musicians both in and out of a meeting my teacher CAN NOT hear my guitar. We can speak to each other but as soon as I play he says my guitar cannot be heard. I can see and hear his guitar. I take my lesson in a quiet room. He says I am the only student he has this issue with!
i tried taking a lesson on my patio and when i played the recording some of the sound cut off intermittently.
Please help!
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While I am able to see closed captions in some meetings, I am unable to turn them on in other meetings. I have gone to Accessibility in Settings, but CC simply would not appear at the bottom of the screen. They did not turn on when the other member present initiated the call, nor when I initiated the call. I did get as far as seeing the sample of a caption, and I turned on "enable." I hope someone can guide me to a solution.
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I can´t uninstall Zoom(64bit) 5.13.11216 from my Windows10 computer. The message is "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your supprot personnel or package vendor" Does anybody know how to solve the problem?
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Hi everyone, I’ve updated Zoom to the latest version and also made sure my system drivers are current. It usually happens about 10–15 minutes into a call, and I have to force quit and rejoin. Is it related to system performance or something with Zoom and Windows 11? Thanks!
Lately I’ve been experiencing random freezing issues during Zoom meetings on my Windows 11 laptop. The video just stops and the app becomes unresponsive, although audio sometimes keeps playing in the background.
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