Hi,

I've been having issues with my video connection for months. Every time I'm on video the connection bars in the bottom left of the screen are yellow or red, and my video regularly glitches/freezes. I have very fast wifi and just bought a new computer as well (to try to fix the issue), and super fast upload/download speeds. All my other apps work perfectly and never have speed/connection issues with anything else.

I've reached out to the customer support team, but none of their suggestions have helped. The issue persists every time there are atleast two people on video. I'm not sure if anyone else has had this issue, but frustrating for sure.

Thanks for any help.

I've tried to uninstall zoom, clean registry, boot PC, and use MSI to insure clean 64 bit install.  This places the install in Program Files.  Confirm that 64 bit is running via task manager.  Within a day, the 64 bit install is gone, Zoom directory in program files is gone, but Zoom now running 32 bit client with ProgramFiles(x86) Zoom directory created.  This is ....  Also, the "check for updates" disappears from the Zoom desktop.  It is there when first installed.  Running version 5.11.11.  Surely I'm not the only person in the world with this problem?

Sorry, this seems like a basic question, but I can't seem to find the answer on my own.

I have admin access for Zoom at our org.  There is an upcoming meeting that I need to make some changes to, but all I have is the meeting ID.  I don't know who the host is.

Is there a place in the admin dashboard where I can search for future meetings by the ID?  Or do I have to figure out who the host is and find it that way?

Zoom Workplace desktop no longer operates on my computer. I have been using the browser version for the last month or so but I would like to troubleshoot the desktop version. When I select Zoom either using the StartMenu icon or by directly double-clicking on the Zoom application, I seemingly get no response whatsoever. I see no delay, window opening or other indication that the program has attempted to run. There are no Zoom processes in Task Manager....not even briefly.

It also does not launch from a browser or email/appointment link.

I have uninstalled and reinstalled the program several times with reboots between the steps. I have run the CleanZoom program. Zoom does show in my Apps list but the "Modify" option is grayed out. I am not experiencing problems with other programs. I've cleared caches, deleted cookies. I've also run CCleaner.

I browsed other messages here in the community but did not find additional suggestions.

Configuration:

Microsoft Surface Pro 9; 16GB RAM; 477GB flash drive (249 available); i7 12th Gen

Windows 11 Pro 24H2 with all current updates.

Aside from Microsoft365, there are few other programs on the device (no gaming whatsoever, for example).

No 3rd party antivirus (only Windows Defender).

Thanks much for any suggestions.

Hi there,

Since linking my Gmail and Google Calendar with Zoom desktop app, I continuously get distracting pop-up notifications on my desktop - how do I turn these off?

For any employees at Zoom that may be seeing this: This is such an incredibly simple request, and it's kind of shocking it isn't obvious how to turn these off after a good search through in the settings.  Also, it is also ridiculous that this is the only support that is offered for a paying customer of Zoom - why not simply a LiveChat?  Very ridiculous, and very frustrated.

Thanks to anyone who can help solve this simplest of requests.