Sound mix on interpretation channels
We are very regular users of Language interpretation on Zoom. In a meeting today, on one interpretation channel (out of 4) we were systematically getting the original audio and the interpreter's voice mixed at about 50% volume each - which is clearly unusable. Selecting "mute original audio". on that channel did not change anything. The situation was the same with all interpreters using that channel. When they switched to another channel, the problem went away - and we confirmed hearing their voice only on that other channel after selecting "mute original audio". It sounded like a regular audio mix and was not due to sound leakage from the interpreters' system - we checked. If sound leakage had been the root cause we should have heard it on both channels. All interpreters were using the last Zoom client update on Win or MacOs. We could not stop interpretation and restart. We tried logging out one interpreter and signing her back in, then reassigning her to her channels - and that made no difference at all. Has anyone had that before? Any idea as to what could have happened?
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