Error Code 5003 | Community
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Newcomer
Deniz222
Newcomer
March 9, 2023
Question

Error Code 5003

  • March 9, 2023
  • 3 replies
  • 1 view

Hello. Todat at 9 am I tried to launch zoom as usual for my lecture (direct link from school website). It tried to connect but failed several times with an error code 5003. Then tried to sign in but faced the same error code.

I searched for a fix and tried these:

Re-install updated version. Re-install previous version. Disable anti-virus. Check firewall settings. From command line: flush dns and related settings. Reboot the system. Try multiple DNS. Problem still persists.

I also tried to join lecture from android on same network and it works fine.

Can anyone help me solve this problem?

    3 replies

    WencesUnzueta
    Community Champion | Customer
    WencesUnzueta
    Community Champion | Customer
    March 9, 2023

    Hi Deniz222.

     

    Try this: Sign out of all devices where you have your Zoom credentials active, change your password (retrieving it as if you forgot it), and then re-enter your credentials in the Zoom app.

    You can also try to enter from zoom web, through different browsers.

    D
    Newcomer
    Deniz222Author
    Newcomer
    March 9, 2023

    Unfortunately, that did not fix the problem. Thanks for the advice anyway.

     

     

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    April 13, 2023

    Hi @Deniz222, thank you for your contribution to the Zoom Community! 

     

    Are you still experiencing issues with logging in to Zoom? If so, please let me know and I will do my best to assist! 

     

    Carla,
    Zoom Community Team

    R
    Newcomer
    rickz1
    Newcomer
    October 19, 2023

    Hi CarlaA - I would be really grateful if you could give me some advice on why I keep getting Error code 5003 on my lenovo tab m10 plus (3rd gen) android tablet. The first few times I used zoom on it, there was no problem (I also have it installed on my Motorola G8 plus. And then suddenly it wouldn't work on the tablet. I have tried uninstalling on both tablet and Motorola but it does not work on the tablet any longer (whether on Motorola or not). I restarted, I have even done a factory reset on the tablet a couple of times, and I still get the code when I try to sign in with google. If I sign in with my account, using the correct password, all I get is "failed to connect to Zoom". Please help if you can, it is really frustrating as I got the tablet mainly for the purpose of using zoom. Many thanks, Rick

    M
    Newcomer
    morfonio
    Newcomer
    December 1, 2024

    Hi @rickz1 and @Deniz222 ,

     

    I also have that error and I also use the Karspersky antivirus. It's very strange because in 7 years of using Zoom I had never had the error 5003 and suddenly it appeared in October.

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