Hello,

 when I share my screen and my mouse, my guest can no longer use the mouse, the latency time is at least 5 s.

Our connections are good.

The zoom client is up to date.

Have you got an idea?

Thanks for your help.

no error code

Pc windows 11

Version 6.1.12 ( 46889)

Rapport send to zoom

I am having a continual problem with Zoom with my Surface Pro.  When I first enter a meeting, I will see the Zoom meeting window with participants showing, but the Leave Meeting dialog box pops up and the Leave Meeting button is pushed.  I have about 1 second before the Leave Meeting window terminates the session.  If I try to enter again, the same thing happens.  My only solution so far is to uninstall Zoom and reinstall it.  I can attend 2 or 3 meetings without the problem happening, but then about the 4th meeting it starts happening again.  I can join the meeting on my phone no problem.  I am finding I need to uninstall and reinstall Zoom before every meeting to avoid being unable to join the meeting.  Any help would be most appreciated.

When someone else in a meeting shares their screen, my speaker audio starts crackling/popping. I have no other audio issues in meetings.

Device specs (ROG Zephyrus G15):

Processor AMD Ryzen 9 6900HS with Radeon Graphics 3.30 GHz
Installed RAM 16.0 GB (15.2 GB usable)
Device ID EE1D4B42-2A69-4886-B28F-49BB0318354A
Product ID 00342-20867-63973-AAOEM
System type 64-bit operating system, x64-based processor

Windows specs:

Edition Windows 11 Home
Version 22H2
Installed on ‎6/‎27/‎2023
OS build 22621.1992
Experience Windows Feature Experience Pack 1000.22644.1000.0

Zoom version: 5.15.5

All drivers are up to date. I was previously having a lot of issues with Windows on my computer (and audio crackling on Zoom all the time, no matter what) so I reset the laptop to factory settings only a month ago. Since then, Zoom is working better, however, the audio crackles/pops when someone in the meeting shares a screen (I'm not sure if it happens if I share my own screen-- I don't think I have done that yet.) It's unbearable.

I have been having issues since last week with my zoom account. When I share screen with sound, the sound is inaudible to me and to the people in the meeting. However, if I stop sharing, I can hear it but not the people in my meeting. How can I fix this? I've tried deleting the app and reinstalling it as well but it's not working. 

Hey everyone,

I'm currently facing some issues with my ethernet adapters while using Zoom Rooms 5.10.3. Whenever I connect to a meeting, the connection tends to drop intermittently, or the audio/video quality degrades unexpectedly. I've tried basic troubleshooting like restarting my router and updating the network drivers, but the problem still persists.

Has anyone else experienced something similar with their ethernet adapters and Zoom Rooms version 5.10.3? Any advice on how to resolve this issue would be greatly appreciated!

Thanks in advance!

Jonathan Jone

I have wired headphones connected to my laptop with Windows 11. All my audio comes through the headphones except for Zoom. Things I have tried:

Making sure my Zoom audio output is configured to work with the headphones

Making sure that the Windows audio settings are correct

Making sure that the individual application (Zoom) is configured to send its audio output to the headphones

But nothing works! What else should I try?

I have being using Zoom to livestream events at the Birthplace of the Welsh poet Dylan Thomas. While video and speech is OK I have been unable to get any usable sound from musicians. The latest were a saxophone, electronic piano and guitar which were either inaudible or very very lumpy. Audience clapping also cuts out. I can send a short clip if needed.

The following is what I have been using - any help would keep me sane!

Tongveo PTZ camera

Blue Yeti microphone

Asus Vivobook laptop Windows 11

OBS Studio 30.0.2 Sample rate 48kHz

VB – Audio Virtual Cable

Zoom

Original Sound for Musicians ON

            High Fidelity Music Mode ON

            Echo Cancellation ON

Automatically adjust mic volume ON

Advanced

Signal processing by Windows audio device drivers OFF

Echo Cancellation AUTO