Video not recording guest visual

[JenFink]

I record a podcast using Zoom and the past few meetings I have full audio and video on screen, but once the files are rendered on my computer, the video file shows me in the beginning (then I pause recording while waiting for the guest) and then there's no video. Thought, well I just won't pause the recording, but that didn't work either. The last episode I recorded, neither I or my guest show on the video (we did on screen) BUT when she shared her screen, THAT shows up on the video. 

Support suggested unnstalling/reinstalling but that didn't work either. I'm there in the beginning, nothing but audio for the entire meeting, except for a few seconds where I pop back in. My guest isn't there at all except for audio. 

At this point I'm either going to have to get this solved in the next few hours or postpone the next recording. Having to discuss via email is painfully slow and the holiday didn't help.  This is such a strange problem, I don't know what else to try.

[ZoomMate]

Hi,

May This one help you out. Here some troubleshooting:

To fix the video recording issue on Zoom:

1. Check video settings:
- Navigate to Zoom settings (gear icon)
- Select "Video"
- Ensure "Record video" is selected
2. Update Zoom:
- Click on "Help" (question mark icon)
- Select "Check for Updates"
3. Restart Zoom:
- Close the app
- Reopen Zoom
4. Check audio/video settings:
- Ensure correct input/output settings
5. Test recording:
- Record a short test meeting
6. Check file format:
- Ensure the recording is in a compatible format (e.g., MP4)
7. Contact support:
- Click on "Help" (question mark icon)
- Select "Submit a Request"

[JenFink]

Thanks, but this doesn't really address partial visuals. Why did neither of us show up but the guests share screen did? It's frustrating how long it takes to hear back from support. Updating the iOS on my Mac may have helped. I did a test video of just me, paused, unpaused, repaused, let it record. Everything was there, but it was just me so I'm not 100% confident.