Hello,

I can't find out why my headphones volume controls are working fine in every app in my new Windows 11, but in zoom the volume is only 100%. In the settings of zoom I've tried to lower it and I keep listening 100%, if I lower the volume from the headphones nothing happens, if I lower from the laptop it can be to zero for the Windows apps, but I keep hearing 100% in zoom. I have updated the drivers, tried troubleshooting, but I didn't figure it out yet. Please help...

In a Zoom session (hosted by someone else) when sound output was configured to use the HDMI connection to my monitor the sound was OK, but when it was configured to use the headphone output (with a connection from there to my hi-fi system) only the louder sounds came through. It resembled the situation when Zoom is filtering the input from one’s own microphone with Original Sound off, but this was with sound from other participants (more than one of them) and only when using the headphone output.

This was with Zoom 5.9.3,  Windows 10 Home Version 21H2  

I can update my Zoom version but can't easily test whether that will make any difference.

I've been asked to schedule a zoom call and was provided with a 'name.name/zoomcall' by my contact

I believe i need to schedule or calendar with this person. I'm not familiar with this method of meeting on Zoom.

Can anyone please assist

thanks

So here's my situation.  When I look at my own recordings, I can see how many files are included in each one. 1 file is the video, 1 file is the audio, 1 file is the transcript (bc we have the auto transcript function turned on) and 1 file is the chat (if applicable).  I can see that right on the list of all files.

If there are only 2 files, no transcript or chat, it was just an empty file, probably where someone logged in alone and nobody else came for that meeting. No need to keep that recording and take up space against our storage limit.  So I can easily see the ones that only have 2 recordings and mass delete them. We are currently over our limit and I'm looking for ways to easily delete the files that we don't need.

I have admin functions for our company so I can see all recordings from all users. But when I look at their list of recordings, it doesn't show me how many files there are in each recording.  If I click on each individual recording, I can see the files. But is there a way I can see the number of files in the recordings right on the recordings list, and then mass delete them for other users like I'm able to do for myself?  It's going to take SOOOO much time to click thru each individual files.  And I don't want to ask everyone to do like I did and go thru to delete their recordings that only have 2 files, bc they are all swamped w/ other work.  

Any suggestions?  TIA!

Hi gang. We record a lot of presentations where the speaker is talking about a shared PowerPoint.  The "Shared screen with active speaker" video recording layout places the active speaker in the upper right hand corner (see https://support.zoom.us/hc/en-us/articles/360025561091-Recording-layouts#h_b91c2338-c2d1-48e8-9571-c8ab6eeb57e4). This can cover up lengthy slide titles or information on some of our more large/complex slides. 

Knowing this, we're currently in the process of rethinking our PPT templates to include a content-no-go zone where, if the space is covered, no content is lost. But that only works for PPT. In other applications, such as a browser, it covers the menu. In a Microsoft 365 application, depending on screen resolution, it might cover the Ribbon. And so forth.

Is there a good solution to this problem? Does Zoom allow repositioning of the embedded active speaker video? (Yes, I know I can separately download the active speaker view only and shared screen only and spend hours editing/overlaying/publishing the two. That's just not practical.)

Thanks!

Hi there!

We are trying to figure out if a Pro Meeting plan would work for the events we are planning, and can’t really figure out if we actually need to upgrade it to Webinar or not.

We simply need to be able to spotlight two of the people during the event, be able to mark a couple of people as hosts, who can control the spotlighting and recording, record the session, and share the link with the rest of the participants after the event. I understand this can be done with Pro Meetings, right? I know attendee limit is 100, and there’s a limit of 1GB storage on the cloud, but am I missing anything else essential for an online event?

Hi, All, 

I met a problem: 

1. I have set the dual monitor in the classroom. Main screen is used for teacher, and second screen for Gallery view to show online students.

2. When teacher shares the screen, it works well. The ppt file can display in main screen, and online students in gallery view screen.

3. However, when the students (participants) to share the screen, the ppt file displays in Gallery view screen instead of main screen. Why? Can I change it?

Thanks for any supporting!