We use the Meetings SDK, a few months ago we upgraded from v2 to v3.8 but today we got an email saying "we have identified that your application is running a version of the SDK that will be retired"

This comes as a surprise as we use 3.8 of the web sdk, and never used 2.17 at all (so it wouldnt have been working for months if that was the case).

Is zoom mis-identifying what accounts are using old SDKs, am I taking crazy pills, is there any way to get more information about what and when the old SDK was used?

Thanks,

Tim

I have access to all meeting transcripts, however, when I try to see the second page of my meeting transcripts, it gives me a temporary (goes away) error message "the system could not process your request at this time." I have tried 2 browsers, and the error is consistent. Out of all my transcripts, I can only access the ones on the first page. the rest are not loading when I click the next page. Is there a fix to this?

I use Zoom everyday to share my screen from my Macbook to my work desktop to the screen (I'm a teacher). Today, I noticed that it was not only switching sharing between my Firefox windows (not tabs, but actual windows) and then also to test, it shared with Finder. This worries me because I often have sensitive student data (like work emails or IEP's).

Restarting Zoom ended it, but it scares me that it even happened in the first place. Anyone else have this problem or know how to fix it?

Some clients and coworkers have issues with my head movement when I walk on the treadmill during Zoom meetings.  Can anyone recommend video stabilization software I could use to resolve?  I use an HD Pro Webcam C920.  If software won't resolve is there a recommended camera that would resolve.  

Hi everyone,

I’m reaching out to see if anyone has faced similar issues with Zoom Meetings (Version 5.15.7) and might have some advice. Despite having a high-speed fiber internet connection, I’ve been experiencing frequent audio and video freezes during my Zoom calls. This is becoming a major concern, especially during important meetings.

I suspect it could be related to my current IT solutions, such as my router configuration or firewall settings. I have tried restarting the router and checking for firmware updates, but it didn’t solve the problem. I’m wondering if advanced settings like QoS (Quality of Service), port forwarding, or firewall rules could be interfering with Zoom’s connectivity.

Has anyone else had similar problems with Zoom on high-speed internet, and if so, what steps did you take to resolve them? Should I look into optimizing the router or firewall settings to ensure smooth video and audio performance?

I would appreciate any advice on diagnosing and fixing this issue. If you have any recommendations for specific configurations or tools that could help, it would be really helpful!

Thank you in advance for your suggestions and support.

Best regards,
Jonathan Jone

I cant open the downloaded zoom desktop application. I have a mac with the OS Ventura. Every time I try to install it it stops at the last point saying I need to contact help center. And when I try to submit a request Zoom says my email is not associated to an account, although I am logged in. Can anyone help me? 

I have an upcoming meeting that could hit the 500-participant cap. I want to understand what the cap means. Is it 500 users at a single moment? Or is it 500 distinct users over the life of the meeting itself?

Could I potentially have a list of 1000 people that attended, but fewer than 500 at any given moment?