Resolved! zoom room network disconnected and came back again. I had to manually rejoin
Hello everyone, it got resolved by itself after few seconds.
I am AV technician and manage 100 plus zoom rooms. one user complained that on controller this message popped up when connecting meeting "Preferred speaker and preferred microphone and preferred camera error messages are popping up when trying to connect."
when I checked logs on zoom meeting, it says "Room name got disconnected from meeting. Reason : Network connection error. "
this had happened in the past too with other rooms and user complaint about it. I am trying to dig deeper into this and try to solve root cause of it.
I asked networked team to help but they need more informartion and proper logs for that. they dont see any wrong with their side unless I give them proper reason or logs for that.
room is using polycom controller and polycom bar and mics.
any help would be appreciated
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