I have Outlook 2019 installed on a couple of laptops.  One has the plugin installed and it works fine. The other has the addin installed and it gives an error and says it cannot login to the zoom account.

As you recommend we move from the plugin to the addin how do I get the addin to work?

Thanks 🙂

Good afternoon everyone,

I spent nearly all day yesterday recording various meetings yesterday for university.  I now cannot find them.  They are in template form but I cannot find the actual recording to playback or send to university as mp4.  I am panicking as it needs to be submitted by 1400 hours monday,

I have tried to call zoom but it said that they could not verify my account despite using host pin and meeting number.  I have also used that awful chatbot who was talking absolute nonsense telling me to access areas which I do not have as I only have the basic package.  All it keeps telling me is to upgrade and I refuse as I will not be using this again after today.  Any help will be appreciated

Hello everyone!

A locally saved recording cannot be converted.
It also does not appear in the list of recordings made.
However, there are the recordings in a folder with the temp files.
When double-clicking on the two “double_click_to_convert.zoom” files, the only error message that appears is “unknown file type”

Copying the files to another folder and trying
from there has not brought any improvement.
Operating system is Ubuntu.

Thanks
Ino