My camera just shows a grey screen on my Zoom desktop app.

It's fine on the zoom web app and on my laptop's camera app. Running Win 11 Home.

I've tried:

- Restarting computer

- Re-installing zoom workplace app

- Checked camera privacy settings

- Checked for laptop driver updates 
None of which have worked

I'm on a paid account and haven't been able to use this for work! I've been using my zoom on my mobile phone as a workaround, but that's not a long-term solution.

I have a user who's hosting several hours-long meetings/workshops. She always records these meetings. I have all users on our our Zoom account set to:

• Auto-record meetings (though the host does have the ability to start/stop the recordings at their leisure)
• Record to our Cloud Storage (this cannot be changed by non-admin hosts)

On review of the recordings after the meetings, however, she's noticed that the recordings are sometimes cut off. About a month ago, it was about the last 10min that wasn't recorded. Not that big of a deal, though still annoying. But for yesterday's meeting, a whole 1.5 hours wasn't recorded. That's a big problem.

In the last 3yrs of using Zoom and being an admin, she's the only one I've come across having this problem. She is not the first in our organization to host and record long meetings.

Additional details: 

• She has a Pro License assigned.
• She should have the latest version of Zoom for Windows, as I updated her Zoom client last week.
• About 30-50 people in these meetings that last several hours.
• We have plenty of Cloud Storage available (only using about 33GB of 250GB)

Why might this be happening? If she also chooses to record locally, might that be conflicting with the cloud recording as well? As in, if she runs out of storage space locally, does that stop the recording, even if I'm forcing cloud recording? Is there any indication that a recording is stopping if this happens?

How do recordings work anyway? Are these recorded locally first, and then Zoom automatically uploads these to the cloud?

More importantly, for anyone who's had this happen, how did you fix it?

Thanks!