Was previously able to use Zoom for meetings with few problems; last use was in December 2023. Recently however we cannot watch a webinar or participate in a meeting, because the audio frequently drops out and Zoom occasionally displays the message "Your internet connection is unstable." I disabled the connections on all devices but the one in use - no effect. I switched from a Wi-Fi to an Ethernet connection - no effect. Speed tests showed we are getting around 28 Mbps. I contacted our ISP and they set up a Zoom meeting so their technician could check all the connectivity parameters and watch what was happening while we talked (and I continued to experience the audio dropouts). Everything checked out and nothing showed up that could cause this problem. They are continuing to look into it but meanwhile I want to hear from Zoom about what could be causing this issue, which I see others have had in past years, but no clear solution has been presented.
The connectivity we have allows unlimited streaming and we have had no difficulty with movies, audio, etc. except with Zoom. During the Zoom meeting with the ISP we were using less than 1 Mbps, so it is clearly not a capacity problem. They have the ability to monitor our bandwidth and it was showing a very consistent, very stable connection at 25-28 Mbps.  So why are audio packets getting lost?

Is anyone else seeing issue with meeting call time stamps showing in the chat history incorrectly. Example - 12 am incoming or outgoing audio call to a chat user when the call actually happened at 1:30 pm - The other chat messages the time stamps are correct this is only happening on the audio and Video calls to chat users. 

Thank you 

I don’t have access to my 2FA app nor do I have my recovery codes. Virtual agent suggested resetting password leading , well ,to losing access to account completely ! 

The account I’m talking about is associated with email “*********** “ . Kindly send a reset 2FA form or whatever the paperwork is so I can confirm my identity and recover access to that account. 

The Zoom SDK has been initialized, but it has not joined the meeting. If you directly use uninitialize afterwards, an error will occur.

报错信息如下：

E FATAL EXCEPTION: main
Process: cn.cu.jdmeeting.jme, PID: 3901
java.lang.UnsatisfiedLinkError: No implementation found for void com.zipow.videobox.confapp.ZmNativeUIMgr.nativeUninit() (tried Java_com_zipow_videobox_confapp_ZmNativeUIMgr_nativeUninit and Java_com_zipow_videobox_confapp_ZmNativeUIMgr_nativeUninit__)
at com.zipow.videobox.confapp.ZmNativeUIMgr.nativeUninit(Native Method)
at com.zipow.videobox.confapp.ZmNativeUIMgr.uninitialize(ZmNativeUIMgr.java:1)
at com.zipow.videobox.mainboard.module.ZmSDKMainModule.unInitialize(ZmSDKMainModule.java:1)
at com.zipow.videobox.mainboard.module.ZmSdkMainBoard.unInitialize(ZmSdkMainBoard.java:2)
at com.zipow.videobox.mainboard.Mainboard.cleanMainboard(Mainboard.java:2)
at com.zipow.videobox.VideoBoxApplication.unInitAppForSDK(VideoBoxApplication.java:10)
at com.zipow.videobox.VideoBoxApplication.onSDKDestroyed(VideoBoxApplication.java:4)
at com.zipow.videobox.VideoBoxApplication.unInitializeForSDK(VideoBoxApplication.java:5)
at us.zoom.internal.impl.e.D(ZoomSDKImpl.java:27)
at us.zoom.sdk.ZoomSDK.uninitialize(ZoomSDK.java:1)
at cn.cu.jdmeeting.jme.base.ZoomFunctionHelper$3.onSuccess(ZoomFunctionHelper.java:384)
at cn.cu.jdmeeting.jme.net.http.HttpHandler.onProgressUpdate(HttpHandler.java:160)
at cn.cu.jdmeeting.jme.net.base.AsyncSequentialTask$InternalHandler.handleMessage(AsyncSequentialTask.java:497)
at android.os.Handler.dispatchMessage(Handler.java:110)
at android.os.Looper.loop(Looper.java:219)
at android.app.ActivityThread.main(ActivityThread.java:8679)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:513)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1109)

Couldn't find where to submit a bug report, so I thought I'd start here if anybody has noticed the same, or wasn't sure how to solve it.

For about a year, I've noticed the video lag hard occasionally in Zoom, and have discovered the cause. The video lags when I'm on the receiving end of a push notification, when macOS has Portrait or Studio Light (sorry, I can't remember which one of the 2, or if it's both) enabled in the green camera icon in the menu bar. This happens with both iSight camera, or a USB webcam. A colleague and mine tested, and sure enough, when either of us turn off Portrait or Studio Light, then sent the. other a Slack message, the problem went away.