My name is Evelina, and I am an educator originally from Ukraine. Due to the ongoing war, I am currently based in Europe, but I continue to teach Ukrainian students online using Zoom.

I would like to kindly request free access to Zoom’s premium features for educational purposes, similar to the support offered by platforms like Miro to Ukrainian teachers. Many of my students remain in Ukraine and rely on distance learning. Your support would significantly improve the quality and consistency of their education in this difficult time.

I actively use Zoom’s web portal features — including scheduling recurring meetings, managing recordings, using whiteboards, and customizing meeting templates — to deliver structured and effective lessons. Access to advanced features would allow me to better support my students’ learning needs.

If needed, I am happy to provide documentation confirming my teaching status and the fact that I support Ukrainian learners.

Thank you very much for your attention and for considering my request. Your help can make a real difference.

Ready to do more with Zoom this July?

Unlock new ways to work smarter, connect better, and stay ahead with this month’s power-packed lineup of live sessions. From insider updates to expert tips and open Q&As, we’ve got everything you need to sharpen your skills and get the most out of your Zoom experience.

Here’s what’s coming up:

📅 July 2: Zoom Workplace Open Office
Unlock the full potential of Zoom Workplace! Learn productivity tips, explore features, and bring your questions — our experts are ready to help.

📅 July 9: Zoom Phone Open Office
Master seamless communication with Zoom Phone. Join us to learn best practices, streamline call workflows, and get real-time support.

📅 July 10: What’s New at Zoom?
Catch up on everything Zoom released in June! Discover fresh features, key improvements, and how they can make your day-to-day smoother.

📅 July 16: Zoom AI Companion Open Office
Tap into the power of AI! Explore how Zoom AI Companion can support your work and boost efficiency — plus, get your questions answered live.

📅 July 23: Zoom Contact Center Open Office
Take customer experience to the next level. Learn more about Zoom Contact Center capabilities and ask anything during this interactive session.

Grow your knowledge, connect with experts, and make the most of Zoom — we’ll be right there with you. Can’t wait to see you this July!

💡Looking for more? Explore additional webinars, live product trainings, and on-demand content via the Customer Success Hub.

I am a Zoom Premium user. On my other Zoom account, I was able to see and use Breakout Rooms, but on this paid account, the Breakout Rooms option is not visible. This feature is very important for me, and I have already made the payment.
Could you please help me understand why it's not showing and how I can enable it?

Thank you in advance.

Dear Zoom Support:

Last month, my Pro license expired. Previously, at the end of each meeting, a survey I had prepared for participants would appear automatically. I remember being able to view the responses directly within the Zoom interface, under the "Encuestas" section.

Now that I am using the free version, I can no longer access the responses submitted by participants. I would appreciate your help in answering the following questions:

1. What steps do I need to follow in order to access the previous survey responses?
2. Is it necessary to upgrade to the Pro version to create and display a survey at the end of a Zoom meeting?
3. If I renew my Pro subscription, I will recover my last survey I created, and the responses?

Thank you in advance for your support.

Best regards,

Get ready to explore, connect, and elevate your Zoom experience this June! We’ve lined up an exciting series of events designed to help you stay ahead, boost your productivity, and make the most of your Zoom tools. From discovering new features to getting expert guidance, there's something for everyone this month.

Here’s what’s happening:

📅 June 4: Zoom Workplace (Meetings + Productivity) Open Office
Want to turn routine meetings into high-impact collaborations? Join us to learn pro tips, discover new features, and explore smarter workflows with Zoom Workplace.

📅 June 5: What’s New at Zoom? 
Be among the first to explore our latest updates! We’ll walk through new features, improvements, and how they can streamline your day.

📅 June 11: Zoom Phone Open Office
Take your communications to the next level! Learn how to optimize Zoom Phone with expert tips for seamless call handling and efficient workflows.

📅 June 12: Zoom Contact Center Insights – June Optimization Deep Dive
Dive into powerful features and strategies to help you get the most from your Zoom Contact Center setup.

📅 June 18: Zoom AI Companion Open Office
See how Zoom AI Companion can help you work smarter — not harder. Join us for a live Q&A and discover ways AI can support your day-to-day.

📅 June 25: Zoom Contact Center Open Office
Explore best practices, key features, and customer engagement strategies to maximize impact with Zoom Contact Center.

📅 June 25: From Implementation to Impact: Campus Insights on Zoom AI Companion
Hear firsthand from two education customers about how they adopted Zoom AI Companion, tackled real challenges, and delivered real results.

Don't miss your chance to learn, grow, and lead with Zoom this June. We’re excited to see you there!

💡Interested in other webinars, live product trainings or on demand content? Visit the Customer Success Hub to learn more.