Happy New Year, Zoom Community! 🎆🎉

Ready to start the year strong and get even more value from your Zoom investment? Our January Customer Success Live Sessions are here to help you do just that.

💡 Why attend? Each session helps you:

• Build deeper product knowledge

• Troubleshoot challenges in real time

• Discover new ways to improve productivity and collaboration

📅 January Lineup

👉 January 7 – Zoom Workplace Open Office
Your first stop of the year! Get hands-on guidance, ask questions, and learn tips to streamline collaboration with Zoom Workplace (Meetings + Productivity solutions).

👉 January 14 – Zoom Phone Open Office
Deep dive into Zoom Phone features, configurations, and real-world use cases with our product experts.

👉 January 15 – What’s New at Zoom 
Don’t miss this highlight session! Explore Zoom’s latest innovations and feature releases from the past two months, including what’s new across Zoom Workplace and AI Companion Web.

👉 January 21 – Zoom AI Companion Open Office
Discover how to work smarter with AI Companion. Learn best practices, ask questions, and see how AI can boost productivity.

👉 January 28 – Zoom Contact Center Open Office
Wrap up the month by learning how to elevate customer experiences and optimize your Zoom Contact Center workflows.

Register now in the Customer Success Hub to save your seat and unlock even more live and on-demand training resources. We can’t wait to see you in the upcoming sessions!

— Zoom Customer Success Team

Level up your Zoom skills this November! Join our upcoming sessions to get expert tips, discover new features, and learn how to make the most of Zoom — all in one month.

Here’s what’s in store for you:

📆 November 5: Zoom Workplace Open Office — See how Zoom’s tools can transform your workplace into a more productive and collaborative environment. Get all your questions answered!

📆 November 12: Zoom Phone Open Office — An open Q&A space to learn best practices, optimize call management, and streamline your workflows. Bring your questions!

📆 November 13: What’s New at Zoom — Stay updated on the latest innovations and feature releases, including highlights from Zoomtopia. Explore what’s new across the Zoom platform!

📆 November 19: Zoom AI Companion Open Office — Discover how Zoom AI Companion enhances workplace efficiency and collaboration. Join the discussion and get your questions answered!

Don’t miss out—reserve your spot today and take your Zoom skills to the next level!

For more live and on-demand training opportunities, visit our Customer Success Hub.

- Zoom Digital Customer Success 🌟

Boost your Zoom skills this October! Join our upcoming events to get your questions answered, discover productivity tips, and see what’s new—all in one month.

Check out the full lineup here:

September is packed with events designed to help you level up your Zoom knowledge, connect with experts, and explore what’s new.

Mark you calendars:

- Zoom Customer Success ⭐

 

My name is Evelina, and I am an educator originally from Ukraine. Due to the ongoing war, I am currently based in Europe, but I continue to teach Ukrainian students online using Zoom.

I would like to kindly request free access to Zoom’s premium features for educational purposes, similar to the support offered by platforms like Miro to Ukrainian teachers. Many of my students remain in Ukraine and rely on distance learning. Your support would significantly improve the quality and consistency of their education in this difficult time.

I actively use Zoom’s web portal features — including scheduling recurring meetings, managing recordings, using whiteboards, and customizing meeting templates — to deliver structured and effective lessons. Access to advanced features would allow me to better support my students’ learning needs.

If needed, I am happy to provide documentation confirming my teaching status and the fact that I support Ukrainian learners.

Thank you very much for your attention and for considering my request. Your help can make a real difference.

Ready to do more with Zoom this July?

Unlock new ways to work smarter, connect better, and stay ahead with this month’s power-packed lineup of live sessions. From insider updates to expert tips and open Q&As, we’ve got everything you need to sharpen your skills and get the most out of your Zoom experience.

Here’s what’s coming up:

📅 July 2: Zoom Workplace Open Office
Unlock the full potential of Zoom Workplace! Learn productivity tips, explore features, and bring your questions — our experts are ready to help.

📅 July 9: Zoom Phone Open Office
Master seamless communication with Zoom Phone. Join us to learn best practices, streamline call workflows, and get real-time support.

📅 July 10: What’s New at Zoom?
Catch up on everything Zoom released in June! Discover fresh features, key improvements, and how they can make your day-to-day smoother.

📅 July 16: Zoom AI Companion Open Office
Tap into the power of AI! Explore how Zoom AI Companion can support your work and boost efficiency — plus, get your questions answered live.

📅 July 23: Zoom Contact Center Open Office
Take customer experience to the next level. Learn more about Zoom Contact Center capabilities and ask anything during this interactive session.

Grow your knowledge, connect with experts, and make the most of Zoom — we’ll be right there with you. Can’t wait to see you this July!

💡Looking for more? Explore additional webinars, live product trainings, and on-demand content via the Customer Success Hub.

I am a Zoom Premium user. On my other Zoom account, I was able to see and use Breakout Rooms, but on this paid account, the Breakout Rooms option is not visible. This feature is very important for me, and I have already made the payment.
Could you please help me understand why it's not showing and how I can enable it?

Thank you in advance.