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2025-05-19 06:27 AM
Couldn't find where to submit a bug report, so I thought I'd start here if anybody has noticed the same, or wasn't sure how to solve it.
For about a year, I've noticed the video lag hard occasionally in Zoom, and have discovered the cause. The video lags when I'm on the receiving end of a push notification, when macOS has Portrait or Studio Light (sorry, I can't remember which one of the 2, or if it's both) enabled in the green camera icon in the menu bar. This happens with both iSight camera, or a USB webcam. A colleague and mine tested, and sure enough, when either of us turn off Portrait or Studio Light, then sent the. other a Slack message, the problem went away.
2025-05-20 01:32 PM
I have the exact same lag/stutter on every notification. I don't have portrait or studio light turned on.
2025-06-05 10:23 AM
This has been an annoyance for many months, same issue. Seems to be problematic 100% of the time for me, regardless of Studio/Portrait light being enabled in either Zoom or MacOS.
2025-06-12 09:36 AM
I'm having the exact same issue. Happens on Teams too, so don't think it's exclusive to Zoom. Any ideas?
2025-06-13 08:59 AM
Hello community members,
I'm sorry for the inconvenience. Please submit a ticket to our technical support team to have this reviewed. Kindly include your device model, operating system, Zoom app version, and logs.