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macOS Video lag when receiving Push notifications

gregnash
Newcomer
Newcomer

Couldn't find where to submit a bug report, so I thought I'd start here if anybody has noticed the same, or wasn't sure how to solve it.

 

For about a year, I've noticed the video lag hard occasionally in Zoom, and have discovered the cause. The video lags when I'm on the receiving end of a push notification, when macOS has Portrait or Studio Light (sorry, I can't remember which one of the 2, or if it's both) enabled in the green camera icon in the menu bar. This happens with both iSight camera, or a USB webcam. A colleague and mine tested, and sure enough, when either of us turn off Portrait or Studio Light, then sent the. other a Slack message, the problem went away.

4 REPLIES 4

sumobob88
Newcomer
Newcomer

I have the exact same lag/stutter on every notification. I don't have portrait or studio light turned on.

texmachina
Newcomer
Newcomer

This has been an annoyance for many months, same issue. Seems to be problematic 100% of the time for me, regardless of Studio/Portrait light being enabled in either Zoom or MacOS.

krisgreen65
Newcomer
Newcomer

I'm having the exact same issue. Happens on Teams too, so don't think it's exclusive to Zoom. Any ideas? 

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello community members, 

I'm sorry for the inconvenience. Please submit a ticket to our technical support team to have this reviewed. Kindly include your device model, operating system, Zoom app version, and logs.


Mark
Zoom Community Team
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