Hi everyone,

I’ve compiled a list of possible reasons for why your profile picture is not being displayed in meetings with your video off and ways to fix them. Please keep in mind, some of these will be things you can check and address on your end as a participant, while others may be something the host of the meeting has to change on their end. 

Common causes and solutions: 

• Does your Zoom profile have a picture uploaded? 
  • Zoom cannot display your profile picture if there is none provided in your profile. Please follow this guide for adding a profile picture.

• Are you signed-in to the desktop or mobile app? 
  • Most meeting attendees will click on the join link, which opens the web browser and redirects to the desktop or mobile app, but that process doesn’t automatically include you signing-in to the Zoom app. If you’re not signed-in to your account, then the app doesn’t know which user’s profile picture to download and display for others in the meeting. To resolve this, while outside of a meeting, open the Zoom app and sign-in to your Zoom account. Be sure to check the Stay signed in box to avoid this in the future. Once that is done, you can still join meetings via the link, but authentication should already be handled.  
• Are you signed-in to the correct account? 
  • Your name is displayed correctly and you might even be signed-in to a Zoom account on the app, but are you signed in to the same account with the profile picture? Occasionally, users will accidentally create a duplicate profile with a different email address or login method (Google, Facebook, or Apple) and be signed-in to one account on the web site and a completely different one on the app. 
  • The easiest way to check this is to compare the Personal Meeting ID (PMI) listed on your listed on your profile page with the PMI listed on the Meetings tab of the Zoom app. 
    If they match, then you’re in the same account on both.
    If they don’t match, sign out and switch accounts. You may then upload the picture to your primary account.
    
  • Keep in mind, you might have uploaded a picture to your profile, but for the other account. Figure out which account you want to be your primary account, then upload the picture and stay signed in to only that account. 
• Are you attending a meeting or a webinar? 
  • Meetings will allow everyone to see everyone else as a participant, whereas a webinar only allows the host and other designated panelists to be visible to everyone. If you don’t see any video options on your control toolbar, it's likely you’re attending a webinar and there is nothing you can do from your end to display your profile picture.  

Things that only the host can check and fix: 

• The host has the Hide participant profile pictures in a meeting setting enabled on their account
  • If this is enabled for the host’s account, then all their meetings will not display a profile picture, even if everything mentioned above is correct. 
  • Hosts cannot change this setting during a live meeting, so it's best to provide that feedback to the host before the next session. Keep in mind that they may have a specific reason to hide profile pictures. 
• The host has disabled profile pictures through in-meeting security settings 
  • If the host has checked the Hide Profile Pictures option, then all participants’ profile pictures will be hidden while that option is enabled.  
  • The host can disable this during a live meeting, so reach out to the host through in-meeting chat to request showing your profile picture. Keep in mind that they may have a specific reason to hide profile pictures. 

     

has anyone had an issue when teaching having static music., I don't hear it but the members doing live zoom do. I currently use apple air buds. Plus when I listen to the recording I hear the static music sound , last about 15 or 20 seconds. very random. looking for help

Hi, 

In the past few weeks, within the first 5 mins of most Zoom sessions I'm hosting, the connection cuts out (despite both my own and my clients' internet connection being totally fine). Initially it just glitches and the video freezes, and then connection is lost. I've taken to exiting the session and re-starting it, and am asked if I want to 'reclaim host', which I do. Then there are two of 'me' (as in, one with just my name and video off) in the space with my client for a few mins, until the other 'me' disappears. Has anyone else experienced this / has a solution? It's quite disruptive to sessions!
Thanks, 

Beth 

Hi,

I was unable to assign a co-host when generating the zoom meeting.

Checking my settings, and found that Under 'In Meetings(Basic)' -- 'Co-host' is disabled. It shows 'locked by admin' (pasted below).

Meeting > In Meeting (Basic)

How can I unlock it and enable to function?

Thanks!

We manage a coworking space and our members have reported issues when trying to use Zoom in our office. Their calls lag by a few seconds, cut in and out and become impossible to host. Could the issue be that multiple users are trying to host calls at the same time from the same IP address? Thanks!

Like the subject says. 

Without the native window frame I can't access window manager controls like "this window visible on all workspaces".  Once upon a time Chrome did this, too, but allowed the native window frame to be enabled via Settings. I can't find any such in Zoom settings.

Any workarounds?