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Can't login to Zoom because it says update required

SamDrucker
Newcomer
Newcomer

‎2024-08-26 09:19 AM

We are using Zoom VDI client on Azure Virtual Desktop with about 15 different hosts running the same image.  Zoom Client for VDI(64bit) version 5.17.14660 in installed via script during host generation.  Some users have a problem where they get an error trying to login to the Zoom client.  It says, "Update required: Your app version needs to be 5.13.0 (VDI plugin) or higher to join this meeting. Contact your IT admin to update. Join this meeting from your browser."

 

Other users on the same host have no problem logging in, so it seems to be a profile based problem.  We have tried renaming the folder .../appdata/roaming/ZoomVDI.  This is recreated, but same problem exists.  Does someone know how we can get the app to work for users without rebuilding their Windows profile?

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TabeaMusolff
Newcomer
Newcomer

‎2025-02-05 06:17 AM

Dear Sam ! Have you solved the problem by now? I  have the same and dont know how to solve it..

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