Hi!

I'm experiencing a recurring issue with my Zoom recordings, despite having a paid account.

All of my meetings are scheduled through Calendly, using the Zoom integration. The meetings often last more than 60 minutes, but the recording consistently stops at the 60-minute mark, even though the meeting continues.
Worse, the recordings are not saved anywhere — they don't appear in my cloud recordings nor in local folders.

Here's what I've already checked:

• I have sufficient cloud storage available.

• Automatic recording is enabled.

• I am the host of the meetings.

• I've tested increasing the Calendly event duration, but the issue persists.

Could you please help me understand:

1. Why is the recording stopping at exactly 60 minutes, despite no time limit on my account?

2. Why are the recordings not saved or recoverable?

3. How can I ensure full-length recordings are captured in future meetings?

I appreciate your support on this.
Let me know if you need any meeting IDs, screenshots, or further details.


Thanks, Lu!

Recently, the Zoom logo has appeared on the bottom right of my recordings, as a white lettered overlay. It wasn't there before. I am now using a room for meetings, often, so is that it - although I'm not sure that it happened at the same time. How can I stop this from happening. I like a nice clear video recording I can use for other things. Also, I am now recording the Zoom meeting in Fathom AI. Could that be the reason too.

Thanks - Nigel

Since I updated the Zoom today I cant use the Advanced sharing option Slides as background. There is a triangle with exclamation mark with text " You can now share slides as background with presenter layouts." Did you disabled this option? What can I do to access it again? Daniel Paulus 

Hello,
I use Zoom – among other things – for student office hours: the meeting should remain open from 9:00 a.m. to 1:00 p.m., so that students can join freely during that time.

The issue is that if I start the meeting and remain the only participant for about 40 minutes, Zoom automatically ends the meeting; as a result, students who try to join later cannot find me, and I am forced to restart the session manually.

This is a serious operational problem for me.

Questions:

1. Is there a setting to disable the timeout when only one participant is in the meeting?

2. Is this a platform or license limitation? In the documentation, I read that with a Licensed account a meeting can last up to 30 hours, but if there is only one participant it may end after 40 minutes. How can I ensure that the meeting room stays active for the entire scheduled time slot?

Thank you for your help!
Nicola

As of a few days maybe a week ago the meeting reactions have been removed form the meeting hart icon. When in host settings 

Meeting > In Meeting (Basic) > Meeting reactions = Toggle off

We loose the ability to have the Yes, No, Slow down, Speed up, I'm away, Be right back. Instead we have only the Raised Hand option.

When toggling it on we get all the Emojis, more specifically the Animated ones. This Animated ones are a huge distraction in meetings thus why we have it disabled. However, we do need  yes and no for voting. Why has this been changed?

Host are set to use, (at the time of this post) 6.5.11 (13227).

I'm not sure which location to post this question.

Zoom has a noise reduction feature on its live feed but is doesn't seem to have the same capability when using Zoom's video playback feature. Does anyone know if there is a way to reduce this background noise?

Thanks

Bob

I am on an old MacBook Air with OS High Sierra 10.13. A couple of weeks ago I started having problems joining meetings. I can host with no issues but I can't access invites sent to me. The only way it works is if I log on using a newer device then switch to the old MacBook on the App. Any insights, suggestions would be welcome. Thanks