Guys, I have a problem 

I had error code:-202 the mail from zoom can you help me fix this

Untrusted Server Certificates
You attempted to access a server (xmpp012.zoom.us) with a
certificate that is not trusted. Trusting this certificate may reveal

your personal information to attackers.
Error code:-202
View Certificates

Hi there! I’m trying to record a Zoom meeting or webinar to my computer (not a live session — just a local recording), and I need help with the layout settings.

I’m using a layout where my silhouette (the cut-out of me without the background) is placed over my shared screen (I’m sharing Canva slides). I love this effect and want only that silhouette of me visible in the recording.

However, when I watch the recording, I see:

1. The silhouette of me (which is great)

2. Plus a second box in the top right corner showing my webcam video with a white background (which I don’t want).

Is there a way to only record the silhouette overlay and remove that extra video box from the final recording? Or do I have to crop it out myself?

I’m not sure what the official Zoom term is for this kind of layout — maybe it’s called "immersive view", “avatar,” or some kind of “overlay” feature — so I’d really appreciate any clarification on that too.

Thanks in advance!

I am using an Android Tablet. I have the requirement to share my screen and play an video (with audio) from a website. When I share my screen, I am choosing the option to Share Audio: ON. However, I am unable to hear the audio. Video is obviously visible. To troubleshoot, I played a clip from YouTube app - I am able to hear the sound and also see the video. However, when I open YouTube on a web browser - Chorme/ Edge, I am unable to hear the audio. I have checked all the permissions for Zoom, uninstalled and reinstalled the Zoom app, etc. Nothing seem to work. Could anyone help?

I need to stress first that I've never had issues with the sound on this speaker before.  But now it seems like no matter what I do, if I try to go into a zoom meeting the volume is to the max.  I have been googling how to fix this and literally nothing does.  Let me tell you what I have tried so far:

Went into setting and put the audio at almost all the way down.  Tested the audio.  Still blasting and way to high.

Went into sound on my computer with the speaker.  Put it down to 2.  Tested the audio.  Still freakishly loud.

Went into sound mixer.  Lowered just zoom this time.  Tested it.  Sound still louder than the music I listen to.  And I listen to rock music.

Went into setting on my computer.  Went to the section where I can adjust for apps.  Lowered zoom too what is suppose to be very low.  Tested the audio.  Still so loud I'm afraid my neighbors hear it and are getting annoyed with me and all that testing.

Went to physically lower the volume on my speaker.  Something popped up on my screen to adjust the volume of my speaker.  I lowered that.  Tested the volume.  As quiet as a church mouse.  Just kidding.  Still so freaking loud I'm starting to feel like my soul is starting to leave my body to get away from the noise.

Ok all jokes aside.  How do I fix this?  It never did this before with my speaker.  Was it an update that could be affecting it?

My laptop is also not the most advanced I'll admit.  And neither is the speaker.  However, they both work well for what I need and work just fine.  So what do I do now?

I am attempting to update the email address associated with a license on one of my site's subaccounts. Initially, I created a new user account associated with the new email address, and deactivated + transferred the old account's license to the new account. However, I forgot that there was an upcoming webinar still scheduled on the old account, so I deleted the pending user and returned the license to the old account.

I then remembered that I could simply update the account's sign-in email to the new email address in user management. However, when I enter the new email address and complete the captcha, I receive an error message saying that "email 'xxxxx' has already been used."

I can no longer see an account associated with that email under neither users nor pending users in the subaccount, and I can confirm that the email is not in use among any other subaccounts nor our main Zoom account.

Is my deleted invitation to that email address still cached somewhere, and if so, can it be removed so I can update the relevant accounts to their new email addresses?

Thank you for your help.

Hello, 
Even though my microphone works correctly during meetings (the green level indicator moves and the test microphone feature works), my recordings contain no sound at all.

• I have tried both cloud recording and local recording → in both cases, the MP4 and M4A files are completely silent.

• My microphone is not muted during the meeting.

• I verified that all recording settings are enabled in my Zoom account (record active speaker, record audio file, etc.).

• I tested with different microphones and manually selected the device in Zoom settings.

• I updated Zoom to the latest version (Zoom Workplace).

• I restarted my computer after reinstalling.

• My network statistics show normal values (latency, jitter, packet loss = 0%).

Despite all this, the audio track is still missing from every recording.

Can you please help to solve the problem and understand why Zoom is not saving audio in my recordings, even though the microphone works correctly in meetings? Thank you for your help !
PS: I use a PC - windows 11