preview not working

[lauren111]

The video preview isn't working.  "Always show preview" is on, "Stop video when joining" is off. and there is still no preview.  What do I do??

[CarlaA]

Hi @lauren111, thank you for posting to the Zoom Community!

Can you try uninstalling the Zoom app, restarting your computer, and then reinstalling Zoom? Make sure the settings are configured to show the video preview. This usually does the trick! 

[lauren111]

Hi Carla,

Thanks for the quick response.  Sadly, I uninstalled, restarted, reinstalled, and checked the configurations.  The preview is still bypassed.  Let me know if you have any other suggestions! 

Thanks