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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Recording Management Topic Issue

Mike_Flashlight
Newcomer
Newcomer

I've been unable to sync one of our users cloud recordings with their correct title under the "Topic" section. I see that some of them do have the topic but most do not, they have "Google Calendar Meeting (not synced)". We use Google calendar with the Zoom add-on tool. So for I've tried removing and re-adding the Zoom add-on tool, signing the user out and back in of the tool, toggling the bi-directional sync option in their Zoom account and re-enabling permissions on the Google calendar side and so far nothing gets updated in their cloud recordings. We've also installed the Zoom app for Mac and have the latest version of Zoom installed and we still can't get it to sync with the correct "Topic" title

 

Details: 

Device - 2023 MacBook Pro

Version - 5.17.11 (31580)

2 REPLIES 2

rahulchaturvedi
Newcomer
Newcomer

I'm facing the same issue with all of my meetings. Also, I am curious how proactive Zoom Support is, as this issue has not been acknowledged or addressed since March 2023.

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @rahulchaturvedi.

 

FYI, the Zoom Community is supported by volunteers from Zoom customers and partners, as well as by a number of Zoom staff, but the Zoom Support team isn’t specifically charged with providing service here. 

But to your concern: Can you elaborate on your issue? I don’t quite understand the issue as described by the original poster. Where, exactly, are the two places “not syncing” for you?


Ray -- check out the GoodClix website or the Z-SPAN website.