I just bought a zoom account in Philippine but my friends in China can't attend the meeting.
I live in Philippine. The error code is 13215. Please tell me how to solve it.
-
Products
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreCommunication
Productivity
Apps & Integration
Employee Engagement
Customer Care
Sales
Developer Tools
- Solutions
By audience- Resources
Connect & learnHardware & services
Download the Zoom app
Keep your Zoom app up to date to access the latest features.
Download Center Download the Zoom app
Zoom Virtual Backgrounds
Download hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual Backgrounds- Plans & Pricing
- Solutions
-
Product Forums
Empowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion
Business Services
-
User Groups
Community User Groups
User groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Location and Language
Industry
-
Help & Resources
Community Help
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
-
Events
Community Events
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Community Events
What are Zoom Meetings?
Zoom Meetings are a simplified video conferencing solution for an optimized virtual meeting experience. Explore the Zoom Community's Recent Activity below to join the Meetings conversation and connect with other members. If you're still looking for support, browse our Zoom Meetings support articles or start a new discussion below!
Recent Activity
Latest Posts
Trending Posts
Solved
Unanswered
error code 13215
hi, my colleagues in Taiwan and can join meeting successfully. however, those in China cannot reach us. is it ZOOM's sales policy ? Or you are capable of giving us some technical support ? Thx
Resolved! using iPhone as webcam via Camo Studio, or EpochCam both produce a blurred background in Zoom
I know what you're thinking: don't forget to turn off your blur background filter. The crazy thing is: this is a fresh install of Zoom and the background filters aren't even installed, let alone enabled. Here's what I've tried: As stated in the title, I've used both a default install of Camo Studio as well as EpochCam and both produce the same result. When I look at the camera output in Camo Studio, the background is crystal clear, however at the same time it's blurred on Zoom. I've also tried using OBS as an intermediate, to see if the problem is between Camo Studio and Zoom. However this produces a clear background in OBS and the blurry one remains in Zoom. What's interesting is I've tried adding a window to the camera feed in OBS and when it arrives on Zoom this too is blurred. I've also tried capturing the output from all of the above in Quicktime. This produces video with a clear background. At this point I'm totally scratching my head, the only place I can find where this effect is present in in Zoom itself. Here's the equipment I'm attempting this on: M1 Mac mini - MacOS 12.0.1 Iphone 11 - IOS 15.2 Apple Silicon version of Zoom - 5.8.6 (2879)
Show less
Volume resets to zero with USB Audio Interface
I use a Shure SM58 microphone connected to an M-Audio M-Track Duo USB audio interface on my Mac (Monterey OS X 12.3) and for the last few weeks can no longer use it with Zoom. Any time I select the USB interface, the volume slider in Zoom resets to zero. If I turn off auto-volume, the slider stays at the bottom. I can manually drag it to the right but then it pops back to zero as soon as I let go of the pointer. This doesn't happen with any other applications, just Zoom. The only solution so far is to use my Mac's built-in audio. I've restarted, updated the OS, removed and reinstalled Zoom with no change.
Show less
slide management when screen sharing stops and starts
I share screen to show presentation slides, using the slides as background. When I stop sharing and then start, the slide show goes back to the first slide instead of where I left off. How can I change that so I don't have to scroll through previous slides to find my current spot? Thanks.
Show less
Error al intentar instalar zoom / Error when trying to install zoom
Hola! Necesito ayuda porque no puedo instalar zoom en mi macbook pro. Como sistema operativo tengo Ventura 13.2.1 -------------------------- Hi! I need help because I can't install zoom on my macbook pro. My operative system is Ventura 13.2.1
Descargo el .pkg de la pagina oficial de zoom, comienzo con el proceso de instalacion pero al momento de instalar muestra un mensaje de error y no se instala en producto.
Consulte con el CX de Apple y me indicaron que el problema no es de la laptop sino del producto zoom. Todas las otras apps las he podido instalar correctamente.
En imagen adjunta envio el error que se puede visualizar al momento de la instalación.
Con respecto a las preferencias del sistema, estan configuradas tal cual indica el instructivo de zoom.
Aguardo por ayuda. Gracias por adelantado.
I download the .pkg from the official Zoom page, I start the installation process but when installing it shows an error message and the product is not installed.
I consulted with Apple's CX team and they told me that the problem is not with the laptop, the problem is with the zoom product. All the other apps I have been able to install correctly.
In the attached image I send the error page that can be displayed at the time of installation.
Regarding the system preferences, they are configured as indicated in the zoom instructions.
I wait for help. Thanks in advance.
Show less
App Version need to updated to 5.12.2 or higher
When signing in, I received a message that my app version needs to be 5.12.2 or higher to sign in and I need to contact my IT team to update. How do I do it?
Community Champion Program
Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion
