I use 2 Tenveo USB conference cameras on a usb hub connected to a laptop. at a monthly meeting, to connect those who cannot attend in person to the meeting.  One camera is used for the committee and the other and the other for our visiting speaker. The laptop also carries audio from the sound desk and connects through a wired network in the building. This laptop is also connected via HDMI to a projector in the hall. It does nothing else and is not the host. It is logged in as a participant called camera control. This is normally spotlighted  so that it is the main picture going out to zoom and  is also put up on screen in the hall, whichever camera we have switched We start the meeting on Camera 1 (committee business) then switch to Camera 2 when the speaker has been introduced at the end of the speakers presentation we switch back to Cmaera 1  for the committee again. Up until 2 months agio this worked well.  At the last 2 meetings I found that switching back to camera 1 after we had switched to Camera 2 gives a black screen  (it appears to be connected ) and we have to disconnect that camera and reconnect to get it back. Using Windows 10  no changes made to the system I would be grateful if anyone has any ideas as to how we can get back to it working again 

Regards

Frank

P.S.  tried switching cameras via drop down box and using control + n makes no difference

I regularly use my laptop's integrated video camera in GoToMeeting and it works just fine. Zoom, however, will not show any video. I have downloaded the latest version, I have checked my privacy settings which show that Zoom has access to my camera.  I have rebooted my laptop since installation of zoom. The camera light shows "on" on the laptop when I start a meeting, but nothing shows in the preview or to people on the call with me.  

Hello,

We use Citrix Virtual Apps in published offices (Windows 2016) and client workstations in Windows 10.

I would like to know how I can automatically update the Citrix Zoom plugin present on my client workstations (ZoomCitrixHDXMediaPlugin) and also update the VDI client on my servers (zoominstaller)

thanks for help

Sometimes when I play a recording I get this message and my vidio stops playing: "We could'nt open video1052487322.mp4 as we can't get to your storage right now. Wait a bit, then try again 0x80070223 Send Feedback" Who is sending it? What storage can't they get to? Sometimes it says that I should check my internet connection, but in every case internet was working. This is making it impossible to do recordings. My Zoom version is 5.16.2 (22807)

EDIT:  I believe I've solved this issue.  However, if anyone has any thoughts, I'd still welcome them!  Thank you!

ORIGINAL NOTE:

Hello,

I use Zoom mostly for 1;1 meetings.  For the past few days, I have not been able to hear the other person.  They can hear me; I just can't hear them.   I have checked my Zoom Audio settings while in the room.  And, my participants are not on mute.  I use a good quality headset by Logi.  Does anyone have any suggestions?  

Thank you!

Im a tutor. After the latest update, almost all of my students cant annotate whenever I'm sharing my screen. Some can annotate after reinstalling the app, but its very inconsistent, as halfway through the lesson the annotation tool just stopped working.

The annotate icon is there but when they tap on it nothing happens.