Integrated camera not unlocked

[sexy6431]

I have a Lenovo laptop that I cannot make the integrated camera work on.  It shows up as a grey screen with a padlock.   I have tried uninstalling Zoom and reinstalling it.  i have checked my settings and it is all on.  I have checked my firewall and the zoom app is allowed.  I have tried the F8 button and that doesn't work either.  My computer says that the camera is Easycamera.  I think I might have read somewhere that there might a problem with my Lenovo laptop not being able to cope with Zoom.  I'm not very technical and don't know what else to try!!!!  Please help

[Frank_TB]

Hello,

Open the Windows start menu.
Search for "lenovo" and click Lenovo Vantage. If you don't have Lenovo Vantage, install it from the Microsoft Store.
Click Hardware Settings then click Audio/Visual.
Scroll down and switch the Camera Privacy Mode toggle to Off.

Note: If the Camera Privacy Mode keeps changing to On, check if your Lenovo laptop has a physical switch to enable or disable your camera. Make sure it is switched on.

Regards

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[sexy6431]

Hi

i now have my camera working but in the test zoom meeting it comes up and then it freezes.  Do you know what that might be??

Thanks