Hey, 

I am having some problems configuring calendar integration from a "Zoom video conference system" account used for a video meeting room. Also the user activation is a bit of a hazzle, not being able to login to the mailbox of the account for some reason (Exchange). I guess this is mandatory to activate the user and be able to assign a license to it? Or are there other ways to assign licenses to a video device? 

Can you guys refer me to documents that describes how to configure an account in Exchange 365 to be used for Zoom? I need to be able to book the room/video device in the Outlook Calendar.

I use a MAC. Zoom kept saying an update was necessary when signing on. I would allow the update...but it kept coming back with an error code. I looked up the error code and followed the instructions as to how to get the update on my MAC. I no longer get the error code. However, since updating (it may or not be connected) I keep getting dropped. This is not good in the midst of a counseling situation. I just had a coaching session (50 minutes) and was dropped 6 times.  I get the little circle and re-connected in about a minute. I do not have other programs on (it was suggested I close them all) and my internet is strong. Because I'm a not-for profit, I got my account through tech soup and when I call for tech support they tell me I'm not eligible. On line suggestions include going to my picture and seeing if I have all available downloads...but that is not possible on my tech soup version that I can find...there is not drop down menu below my picture...HELP! please!

I am currently doing some private lessons, and since i am currently abroad my teacher has been sending me zoom recordings... this system was working perfectly fine, until around 2 weeks ago i've had the same identical issues precisely...

When the teacher sends the zoom recording link, the passcode is being combined within the link... here is an example link, note it's only a mock link in this case....

https://us02web.zoom.us/rec/share/example-link-herePasscode:MockPass123

when i press the actual link as it is above

i get a 404 not found error

so then my next idea is to seperate the passcode from the link...

this gets me a little closer as i see the window for "enter passcode to watch "xyz meeting"...

but then the passcode is allegedly incorrect, i've reached out to my teacher and i can confirm i am inputting the correct password, yet it still says it is incorrect.

Hi

I am really hoping you can help me as this is driving me crazy!!

I have used Zoom for calls / joined external Zoom calls for a years and never had any issues.  In the last few weeks my microphone keeps dropping mid call and no one can hear me. 

I am not logged into my account when it happens I am joining an external call so just use the link to join, I mute and unmute the call but no luck and I've even tried leaving the call and then joining again but this also doesn't work.  The calls start off fine and then a few minutes in just stops working.   I can hear people on the call they just can't hear me. 

I am using windows and have checked the microphone settings and it says no problems found, seems to work fine and permissions are on to allow apps to use the microphone.  What else can I try as I need this for work and I can't find any help from Zoom directly. 

Thanks in advance 🙂 

"I need help, I'm having issues with the recording settings in my paid account for 100 people. It's giving me videos in a resolution of 1280 × 720, but I used to be able to record in full HD. I  try following the instructions but don't see that in my settings.   Follow the below instructions to enable Group HD in 1080p:
Access Zoom via the web portal.
Click Settings in the navigation bar on the left of the screen.
Click on the Meetings tab.
Navigate to the In Meeting (Advanced) section.
Click on Group HD video to enable HD.
Select the Full HD (1080p) option.
Click Save.                                                                                                                                                                                                Could some one guide me?

The video image of one participate in my meeting does not show up.  She states that her camera is on.  She also states that she does not have this problem in other Zoom meetings that she attends.  Only my meeting.  No other participant has this difficulty.  any ideas?  Thank you!

I run meetings which are usually attended by 10 people.

I often will pin or spotlight one person.

On the recorded version of the. meeting this other person shows up on the recording only when they speak.

Is there a way to record the entire meeting with a split screen view so that when those who access the replay will see both me as well as the other participant who I've pinned or spotlighted at the same time?